Cancellations Coordinator
2 months ago
Job Title: Cancellations Administrator
Job Description:
EF Education First is seeking a detail-oriented and organized Cancellations Administrator to join our team. As a Cancellations Administrator, you will play a vital role in supporting our teachers by efficiently managing cancellations and reassignments.
Main Responsibilities:
- Provide professional support to teachers regarding cancellations and reassignments through phone, email, and case system.
- Monitor and manage incoming cases related to cancellations and tech support queue, ensuring all cases are resolved within specified timeframes.
- Prioritize and escalate complex or urgent cases as needed.
- Collaborate with internal teams to resolve cancellation-related issues.
- Maintain accurate records of all cancellation requests and communications.
- Provide feedback on the cancellation process and suggest improvements to enhance efficiency and teacher satisfaction.
Requirements:
- Previous experience in administrative support, customer service, or a similar role.
- Strong written and verbal communication skills.
- Strong organizational and multitasking abilities.
- Experience with online teaching is an advantage.
- Reliable transportation to commute to the office.
About Us:
EF Education First is a global leader in online education, delivering hundreds of thousands of classes to students worldwide. We are committed to building a diverse and inclusive team and encourage applicants from all backgrounds to apply.
Language: English
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