Technical Co-ordinator Inland

6 days ago

Johannesburg, South Africa AVI Limited Full time

The Coffee Importers and Roasters Organisation (CIRO) is a true coffee emporium. As the preferred one-stop solution, CIRO offers expert services in sourcing, roasting, blending, packaging, training, equipment, technical support, national and international distribution and market trend analysis. As the largest manufacturer of pure coffee in South Africa, it is easy to understand why CIRO is a noteworthy front-runner within the coffee service industry and renowned for consistent quality, innovative product formats and extra value offering.

An exciting opportunity exists for a **Technical Co-Ordinator**. This role will be based in Meadowdale at the Technical Centre. It is a 6 month Fixed Term Contract (FTC).

**Line Manager**: Supply Chain Administration Manager

**Key Performance Areas**:

- **
Planning and Coordination of Installations and Uplifts**:

- Compile and Manage Daily Planning report
- Attend Daily planning meeting and ensure all Installations and uplifts are discussed and planned.
- Ensure correct paperwork is attached to Workflows for installations (e.g. Site inspections)
- Update Daily Load report and issue to relevant staff at Technical (workshop and warehouse)
- Update planning report and mail out to all relevant Parties(Daily)
- Check load once complete to ensure all Service orders have been logged on SAP.
- Compile and mail the “Out of Stock” equipment report to relevant parties.
- Compile and mail the “Repaired and to be Repaired” report to relevant parties.
- ** Liaison between Sales and Technical**:

- To advise Sales Coordinators daily on stock, installations calls and relevant information regarding installations.
- To update installations sheet from Sales twice a week after planning meeting.
- Liaise with Sales regarding any delays, cancellations or incorrect Workflows.

**Customer Quotes**
- Create a Quote on SAP as per details received from Workshop
- Inform Customer to collect once equipment has been repaired
- Mail a weekly report of all customer units in for repair
- Manage and balance the customer repair report to physical equipment in cage.
- Safety, Health and Environment
- To ensure all training is completed and relevant
- To ensure all files and notice boards are updated with relevant documentation as per requirements
- To ensure all Inspections are completed and signed off by Chairman
- To book and minute committee meetings. To be signed off by Chairman
- To oversee any building requirements for the site and Liaise with Landlord for any repairs or additional requirements.
- To ensure that all injuries and other incidents are reported and investigated.
- To ensure that all deviations from the standards are rectified.
- To notify the safety department and Health and Safety Representative of all incidents in the work place.

**Administration**
- Order weekly supplies for Technical (canteen and workshop testing)
- Process Managers monthly expense claims on SAP.
- Closing of Workshop Service Orders
- Receptionist duties included
- Planning and Coordination of Installations and Uplifts, supporting the Regions
- Compile and Manage Daily Planning report
- Attend Daily planning meeting and ensure all equipment requirements are discussed and planned.
- Update Daily Load report and issue to relevant staff at Technical (workshop and warehouse)
- Update planning report and mail out to all relevant Parties(Daily)
- Liaise with Regions regarding any delays, cancellations or incorrect Workflows

**Qualifications and Experience**:

- Grade 12 / Matric is essential
- 2 years in an Administrative role
- Advanced Excel ability
- Experience on SAP
- Experience with site Safety, Health and Environment

**Competencies**:

- Ability to be customer service orientated.
- Ability to remain focused in a highly stressful and demanding service environment
- Problem Solving ability
- Excellent Interpersonal and Communication Skills

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