Supervisor Retentions and Winback.commercial

7 months ago


Johannesburg, South Africa MTN Nigeria Full time

To reduce customer churn and improve customer satisfaction through proactive and
reactive retention of MTN customers who have experienced service failure/s or have
expressed an intent to discontinue business with MTN SA.
To ensure effective service delivery and resource utilisation in the Retentions team
and coordinate the execution of customer retention strategies for all prepaid and
postpaid business and consumer customers
To promote and maintain the image of the company by initiating effective
communication with customers wishing to cancel their contracts with MTN and
encouraging retention of existing customers through service excellence


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