Project Coordinator

6 months ago

Johannesburg, South Africa CipherWave Full time

**JOB PROFILE**:

- Job Title:
- Project Coordinator- Division:
- Operations- Subdivision:
- None- Reports to:
- Chief Operating Officer**WORKING RELATIONSHIPS**:

- Internal:
- Sales
- Support
- Finance
- Internal Systems
- External:
- Clients
- Suppliers
- 3rd Party Providers

**JOB SUMMARY**:

- Main purpose of position:
- All customer projects and implementations are delivered within the committed time frames while ensuring profitability of the project
- Oversee, facilitate, and drive all the necessary end-to-end requirements in terms of successful project implementation (From project planning, to implementation, to Service & Project Delivery)
- Manage communication internally and externally to ensure the customer as well as the relevant CipherWave team members are up to date with the progress on the projects
- The smooth and timeous running of all department projects, adherence & maintenance of procedures
- Data capturing

**Responsibilities and duties**:

- Operations:
- Order Processing, Placement & Expediting
- Supplier relationship building and management (SLA)
- Escalation management within the business wherever necessary
- Document Integrity checks as supplied by other departments
- Product understanding
- Support of other departments and effective representation of the Projects department within the entire work environment
- Assist with the management, storage and safe keeping of all inventory
- Projects:
- Managing projects through the entire life cycle in respect of cost, time, and requirements
- Monitoring and securing project delivery according to timeframes committed to the customer.
- Pre-identification and resolution of project issues.
- Defining and follow up on agreed action plan with customer/suppliers to achieve project goals.
- Collaboration with internal and external teams to ensure that the project is progressing in accordance with the delivery timeframes.
- Ensuring project documentation where necessary is updated frequently and in agreement with the customer.
- Maintaining frequent updates with all stakeholders.
- Communicating with sales or the technical team wherever necessary in the event of a change to the initial project scope.
- Customer Liaison:
- Customer relationship building and management of customers’ expectations.
- Responding to customer’s technical questions by using internal resources, processes, and tools.
- Maintaining frequent project updates with internal & external customers.
- Ensure the final project sign-off by the customer.
- Operations:
- Ensuring the project billing is on time and in accordance with the finance department billing cut-off dates.
- Internal departmental feedback and relationship building.
- Desired skills & experience- Computer Literate (Microsoft)
- Self-starter with specific attention to detail
- Excellent admin & communication skills
- Ability to work under pressure
- Time management with an ability to work according to deadlines
- Self-supervision as well as being able to work in a team environment
- Self-motivated & customer orientated
- Minimum experience:
- At least 2 years’ experience in Projects / Project Management / Fibre / Cloud / Security / Voice(VOIP).
- Own transport.
- Exposure to an ISP/ICT/Telecoms environment preferred.
- Customer interaction preferred.
- Sage X3 knowledge preferred.
- Quickbase Experience.
- ICT Technical Background.
- Minimum qualification:
- Matric Certificate
- Project Management Certificate
- Postgraduate Diploma in Project Management
- Additional requirements:
- Order Implementation.
- Inventory Management.
- Procurement.
- Supplier Management.
- Projects Process Management.
- Cancellations Management.
- Operational efficiency and excellence.

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