Data Operations Coordinator

3 weeks ago


Johannesburg, Gauteng, South Africa Energy At Work Full time

About Energy At Work

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Energy At Work is a dynamic organization that empowers customers with innovative solutions. As a leading provider of customer-centric services, we strive to deliver exceptional experiences through our dedicated teams.

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About the Role

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We are seeking an experienced Data Operations Coordinator to join our team. In this role, you will be responsible for managing and verifying customer details using our systems, preparing Excel reports on customer data, supporting campaigns, and handling billing information, usage reports, and contract confirmations. If you have experience in customer support or operations, proficiency in Excel and customer management systems (OMS/CMSS), strong communication and problem-solving skills, this could be the ideal opportunity for you.

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Key Responsibilities

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  • \r
  • Manage and verify customer details using our systems.\r
  • Prepare Excel reports on customer data.\r
  • Support campaigns and assist with customer queries.\r
  • Handle billing info, usage reports, and contract confirmations.\r
  • Assist with cancellations and liaise with different departments.\r
  • Contribute to improving our processes and customer satisfaction.\r
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Why Join Us?

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At Energy At Work, you'll have the chance to work in a supportive, innovative environment that offers opportunities for growth and development. We're looking for individuals who share our passion for delivering exceptional customer experiences. If you're a detail-oriented professional with excellent communication skills and experience in customer operations, we encourage you to apply.

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Compensation and Benefits

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The estimated annual salary for this position is $65,000-$75,000 depending on your level of experience and qualifications. We offer a comprehensive benefits package, including health insurance, retirement savings plan, paid time off, and opportunities for professional development.

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Requirements

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  • \r
  • Experience in customer support or operations.\r
  • Proficiency in Excel and customer management systems (OMS/CMSS).\r
  • Strong communication and problem-solving skills.\r


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