Hospitality Reservation Coordinator

7 days ago


Johannesburg, Gauteng, South Africa IntelliStaff Full time

Job Title: Hospitality Reservation Coordinator

Company Overview: At IntelliStaff, we are seeking a highly skilled and organized Hospitality Reservation Coordinator to join our team. This role is perfect for individuals who enjoy working in a fast-paced environment and providing exceptional customer service.

Salary: We offer a competitive salary of $45,000 - $55,000 per annum, depending on experience.

Job Description:

  • To handle reservation enquiries, bookings, deposits, cancellations, confirmations, and pro-formats in a timely and efficient manner.
  • To deal with waitlists and complimentary reservations as per procedure.
  • To ensure that provisional bookings are followed up and maximized occupancy with liaison of the reservationists, Reservations Manager, and the General Manager.
  • To maintain good relations with all other departments and balance occupancies daily.
  • To ensure that all filing is up to date and guest history is maintained as per procedure.
  • To adhere to the credit policy and follow up on travel agent voucher correspondence and other documentation that might be outstanding.
  • To ensure the smooth running of the reservations department, including checking arrivals and groups check payment received.
  • To complete and send daily reports accordingly and check up on no shows and cancellations.
  • To report to directors and maintain sober habits and impressive time management and organizational skills.

Required Skills and Qualifications:

  • Proficient in Office and Email software.
  • Res Request or similar reservations system experience essential.
  • Minimum 3 years experience.

Benefits:

This role offers excellent opportunities for career growth and development within a dynamic and supportive team. If you have a passion for delivering exceptional customer service and are looking for a new challenge, please apply now



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