Operations Project Coordinator

3 weeks ago

Johannesburg, South Africa Afrihost Home Connect Full time

The Operations Project Coordinator will be working in the operations department working closely with internal and external teams which is not limited to internals Sales, Suppliers, Customers, Support & the installs team, reporting to the Team Leader.

The incumbent will be responsible to ensure that:
Responsible for handling customer complaints and resolving issues that can't be handled at the front line level.

Daily management of line release request from fibre provider

Oversee, facilitate and drive all the necessary end-to-end requirements in terms of successful order placement.

The smooth and timeous management of all projects, adherence & maintenance of procedures.

Data capturing.

**KEY PERFORMANCE AREAS**
- Order Implementation
- Inventory Management
- Procurement
- Supplier Management
- Operations Process Management
- Cancellations Management
- Operational efficiency and excellence

**KEY ROLES & RESPONSIBILITIES**:

- Operations:

- Order Processing, Placement & Expediting.
- Supplier management.
- Escalation management within the business and external wherever necessary.
- Document Integrity checks as supplied by the internal Sales team.
- Product knowledge.
- Support of other departments and effective representation of the Operations department within the entire work environment.
- Assist with the management, storage and safe keeping of all inventory.
- Meet multiple daily deadlines.
- Projects:

- Managing projects through the entire life cycle in respect of cost, time, and requirements.
- Monitoring and securing project delivery according to time frames committed to the customer.
- Pre-identification and resolution of project issues.
- Defining and follow up on agreed action plan with customer/suppliers to achieve project goals.
- Collaboration with internal and external teams to ensure that the project is progressing in accordance with the delivery time frames.
- Ensuring project documentation where necessary is updated frequently and in agreement with the customer.
- Communicating with internal sales or the technical team wherever necessary in the event of a change to the initial project scope.
- Customer Liaison
- Customer relationship management
- Responding to customer's enquirers regarding their orders within set time-frames.
- Ensure the final project sign-off by the customer.
- Admin:

- Ensuring the project billing is on time and in accordance with the finance department billing cut-off dates.
- Internal departmental feedback and relationship building.

**DESIRED SKILLS**:

- Computer Literate. (Microsoft)
- Self-starter with specific attention to detail.
- Excellent admin & communication skills.
- Ability to work under pressure.
- Time management with an ability to work according to deadlines.
- Self-supervision as well as being able to work in a team environment.
- Self-motivated & customer orientated.
- Ability to manage multiple concurrent deadlines.

Adaptable to new responsibilities

**EXPERIENCE AND MINIMUM REQUIREMENTS**
- At least 2 years’ experience in Operations / Project Management/Admin.
- Exposure to an ISP/Fibre/Telecoms environment preferred.
- Customer interaction preferred.

Salary R12 000

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