Hotel Reservation Coordinator

1 week ago


Johannesburg, Gauteng, South Africa IntelliStaff Full time
About the Role

We are seeking a highly skilled Hotel Reservation Coordinator to join our team at IntelliStaff. As a key member of our reservations department, you will be responsible for handling guest inquiries, bookings, and cancellations with exceptional customer service skills.

Key Responsibilities
  • Reservation Management: Handle reservation enquiries, bookings, deposits, cancellations, confirmations, and pro-forma invoices in accordance with established procedures.
  • Waitlist and Complimentary Reservations: Manage waitlists and complimentary reservations as per procedure, ensuring that provisional bookings are followed up and double bookings are avoided.
  • Occupancy Management: Maximize occupancy through liaison with the reservations team, manager, and general manager, maintaining good relations with all departments.
  • Daily Reports: Complete and submit daily reports to relevant personnel, ensuring accuracy and timeliness.
  • Credit Policy Adherence: Ensure adherence to credit policy guidelines, following up on outstanding travel agent voucher correspondence and documentation.
Requirements and Qualifications
  • Experience: Minimum 3 years of experience in hotel front desk operations or a similar role.
  • Reservations System Expertise: Proficient in Office and Email, with essential experience in Res Request or similar reservations systems.
  • Skillset: Excellent time management and organizational skills, dazzling telephone and communication skills, and a friendly yet professional work ethic.
Compensation Package

We offer a competitive salary package, estimated to be around $50,000 - $65,000 per annum, depending on location and qualifications. This includes a comprehensive benefits program, opportunities for career growth, and a dynamic work environment.



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