Customer Information Specialist

3 days ago


Johannesburg, Gauteng, South Africa Energy At Work Full time

We are seeking an experienced Customer Information Specialist to join our team at Energy At Work. As a key member of our operations team, you will be responsible for managing customer information and preparing reports, as well as supporting campaigns and assisting with customer queries.

Key Responsibilities
  1. Manage and verify customer details using our systems, ensuring accuracy and up-to-dateness.
  2. Prepare Excel reports on customer data, providing insights and recommendations to inform business decisions.
  3. Support campaigns and assist with customer queries, delivering exceptional customer service and resolving issues promptly.
  4. Handle billing information, usage reports, and contract confirmations, maintaining confidentiality and adhering to company policies.
  5. Assist with cancellations and liaise with different departments, ensuring seamless communication and coordination.
  6. Contribute to improving our processes and customer satisfaction, suggesting innovative solutions and implementing changes.
Qualifications and Experience
  • Experience in customer support or operations, with a proven track record of success.
  • Proficiency in Excel and customer management systems (OMS/CMSS), with expertise in data analysis and reporting.
  • Strong communication and problem-solving skills, with the ability to work effectively in a fast-paced environment.
Benefits
  • A competitive salary of $65,000 - $85,000 per year, depending on experience.
  • Ongoing training and development opportunities, enabling you to grow your skills and advance your career.
  • A dynamic and supportive team environment, with a focus on collaboration and teamwork.


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