Ota Coordinator

2 weeks ago


Cape Town, Western Cape, South Africa Finexfin Services Full time

Job Title:
Part-Time OTA Coordinator (2-3 hours/day minimum)

Department:
Operations

Reports To:
Property Manager

Summary:


This part-time position is responsible for managing all aspects of the property's online travel agency (OTA) channels for our unique mix of rental units.

You will be a one-stop shop for guest communication, bookings, reviews, data analysis, and invoicing, ensuring a smooth and efficient guest experience.

If you're a detail-oriented individual who thrives in a fast-paced environment and loves working with diverse accommodations, we encourage you to apply

Responsibilities:

  • Manage all aspects of the property's OTA channels, including listings, pricing, and inventory.
  • Liaise with Marketing when and as needed to ensure that the correct photos are used and the right amount of photos are used.
  • Respond to guest inquiries and manage reviews on OTAs.
  • Process bookings.
  • Forward OTA invoices to the accounts team, follow up on Proof of Payments and ensure the OTA's have been updated accordingly.
  • Analyze booking data and generate reports to identify trends and optimize OTA performance.
  • Stay uptodate on the latest OTA trends and best practices.
  • Collaborate with the property manager on other operational tasks as needed as well as regarding large group bookings that might be done externally.

Qualifications:

  • Excellent communication, written, and verbal.
  • Strong analytical and problemsolving skills.
  • Highly organized and detailoriented.
  • Proficient in Microsoft Office Suite and property management software (preferred).
  • Experience in the hospitality industry, ideally with OTAs (a plus).
  • Passion for unique accommodations and providing exceptional guest service.

Job Type:
Part-time

Expected hours:
No less than 18 per week

Experience:

  • OTA: 2 years (required)

Ability to Commute:

  • Cape Town, Western Cape (required)

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