Reservations Co-ordinator

2 weeks ago


Cape Town, Western Cape, South Africa HotelJobs Full time
A Reservations Coordinator is sought to organize and manage this Reservations department's day-to-day administrative requirements.

Seeking to pursue a position to enhance the reservations department by ensuring that all guest and departmental requests and procedures are handled in a timely manner.

The Reservation coordinator is also the liaison between hotels, reserves and guests.

DUTIES AND RESPONSIBILITIES

  • Efficient and fast support to our operations teams for general assistance & queries regarding reservations.
  • Answering questions about company policies, procedures, and services internally & externally.
  • Reviewing and updating reservation data according to the departmental standards on the PMS/Computer
  • Responsible for updating/maintaining necessary database and spreadsheets
  • Updating records of guest checkouts and billing charges
  • Handle all special requests from guests in a professional and efficient manner
  • Generate daily, weekly, and monthly reports as needed
  • Crosstrain in other areas of the department to provide coverage during peak periods or absences
  • Assist with general reservations and booking enquiries when needed
  • Perform other duties as assigned
  • Posting of payments and updating of invoices
  • Updating the PMS when the deposit is posted
  • Sharing updated invoices to agents once the deposit or initial payment has been received and adding a followup trace for the reservations agent when the balance is due
  • Assisting with visa letters
  • Update the revenue board on a weekly basis
  • Running end of day for specific properties
  • Releasing of allocations
    Daily quality checks for arrivals:
  • Merging of profiles
  • Ensuring profiles are correct and updated
  • Sharing weekly program with the arrivals where applicable
  • Assist with followup on OTA payments
  • Reconfirming transfers with the external suppliers for the following week to ensure nothing is missed
  • Obtaining arrival details where needed
  • Following up on final reservations details
  • Processing and submitting refunds from completing the paperwork to submitting the documents to finance to following through on Opera and sharing the proof of payment with the guest
  • Crossreference daily > 7 days out arrival checks against each platform to ensure the bookings are correct on our PMS
  • General admin duties on behalf of the reservations team
  • Assist with reservationsrelated PM accounts

REQUIREMENTS:

  • Quality focused
  • Energetic and friendly personality
  • A positive and professional attitude
  • Previous Hospitality experience is required
  • Exceptional time management, communication skills, and customer service
  • Opera experience is essential
  • Meticulous attention to detail, proven administration and exceptional organizational skills
  • Adaptability and flexibility
  • Feel comfortable working in a fastpaced environment requiring multitasking and problemsolving.


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