Reservations Coordinator

2 weeks ago

Cape Town, Western Cape, South Africa The Right Company Full time

RESERVATIONS COORDINATOR - CAPE TOWN - R Market related

Currently recruiting for a responsible RESERVATIONS COORDINATOR to organize and manage our Client's Reservations departments' day-to-day administrative requirements. Seeking to pursue a position to enhance the reservations department by ensuring that all guest and departmental requests and procedures are handled in a timely manner. The Reservation coordinators are also the liaisons between Hotels and the guests.

DUTIES AND RESPONSIBILITIES

  • Efficient and fast support to our operations teams for general assistance & queries regarding reservations.
  • Answering questions about company policies, procedures, and services internally & externally.
  • Reviewing and updating reservations data according to the departmental standards on the PMS/Computer
  • Responsible for updating/maintaining necessary database and spreadsheets
  • Updating records of guest checkouts and billing charges
  • Handle all special requests from guests in a professional and efficient manner
  • Generate daily, weekly, and monthly reports as needed
  • Crosstrain in other areas of the department to provide coverage during peak periods or absences
  • Assist with general reservations and booking enquiries when needed
  • Perform other duties as assigned
  • Posting of payments and updating of invoices
  • Updating the PMS when the deposit is posted
  • Sharing updated invoices to agents once the deposit or initial payment has been received and adding a follow up trace for the reservations agent when the balance is due
  • Assisting with visa letters
  • Update the revenue board on a weekly basis
  • Running end of day for specific properties
  • Releasing of allocations Daily quality checks for arrivals
  • Merging of profiles
  • Ensuring profiles are correct and updated
  • Sharing weekly program with the arrivals where applicable
  • Assist with follow up on OTA payments
  • Reconfirming transfers with the external suppliers for the following week to ensure nothing is missed
  • Obtaining arrival details where needed
  • Following up on final reservations details
  • Processing and submitting refunds from completing the paperwork to submitting the documents to finance to following through on Opera and sharing the proof of payment with the guest
  • Cross reference daily > 7 days out arrival checks against each platform to ensure the bookings are correct on the PMS
  • General admin duties on behalf of reservations team
  • Assist with reservations related PM accounts

QUALIFICATIONS

  • Quality focused
  • Energetic and friendly personality
  • A positive and professional attitude
  • Previous Hospitality experience is required
  • Exceptional time management, communication skills, and customer service
  • Opera experience is essential
  • Meticulous attention to detail, proven administration and exceptional organisational skills
  • Adaptability and flexibility
  • Feel comfortable working in a fastpaced environment requiring multitasking and problem solving.


Please send your updated CV in WORD together with a recent head and shoulders photo of yourself and 2 recent written references.

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