Reservations Coordinator

8 months ago


Cape Town, South Africa HotelJobs.co.za Full time

Are you an experienced professional with a keen eye for detail and a dedication to excellence in hospitality? A Luxury Hotel Group, situated in Cape Town, is actively seeking a meticulous and organized Reservations Coordinator to join their esteemed team.

**Key Responsibilities**:

- Provide efficient and responsive support to our operations teams, addressing reservations-related queries.
- Respond to internal and external inquiries about company policies, procedures, and services with professionalism and clarity.
- Meticulously maintain and update reservations data on the Property Management System (PMS).
- Oversee and update databases and spreadsheets, ensuring accuracy in guest checkouts and billing charges.
- Handle special guest requests promptly and efficiently.
- Generate reports regularly, meeting daily, weekly, and monthly requirements.
- Cross-train across various departmental areas to ensure seamless coverage during peak periods.
- Assist with general reservations and booking inquiries.
- Post payments and update invoices accurately, ensuring timely communication with agents.
- Manage visa letters and consistently update the revenue board.
- Execute end-of-day procedures for specific properties, releasing allocations and ensuring operational efficiency.
- Conduct daily quality checks for arrivals, including profile merging and accuracy validation.
- Share weekly programs with arrivals as necessary.
- Assist with follow-ups on Online Travel Agency (OTA) payments.
- Reconfirm transfers with external suppliers, obtaining necessary details for a smooth guest experience.
- Process and submit refunds meticulously, from paperwork completion to proof of payment sharing with guests.
- Cross-reference daily checks against various platforms to ensure booking accuracy.
- Undertake general administrative duties to support the reservations team.
- Assist with reservations-related Property Management (PM) accounts.

**Qualifications**:

- Maintain a quality-focused mindset with a professional and positive demeanour.
- Previous experience in the hospitality industry is essential.
- Exhibit exceptional time management, communication skills, and a commitment to customer service.
- Proficiency in the Opera system is a prerequisite.
- Possess meticulous attention to detail and proven administrative skills.
- Strong organizational skills with adaptability and flexibility.
- Ability to thrive in a fast-paced environment, managing multitasking and complex problem-solving.



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