Reservations Coordinator
6 months ago
**OBJECTIVE**
We require a responsible Coordinator to organize and manage our Reservations departments’ day-to-day administrative requirements. Seeking to pursue a position to enhance the reservations department by ensuring that all guest and departmental requests and procedures are handled in a timely manner. The Reservation coordinators are also the liaisons between hotels, reserves and our guests.
**DUTIES AND RESPONSIBILITIES**
- Efficient and fast support to our operations teams for general assistance & queries regarding reservations.
- Answering questions about company policies, procedures, and services internally & externally.
- Reviewing and updating reservations data according to the departmental standards on the PMS/Computer
- Responsible for updating/maintaining necessary database and spreadsheets
- Updating records of guest checkouts and billing charges
- Handle all special requests from guests in a professional and efficient manner
- Generate daily, weekly, and monthly reports as needed
- Cross-train in other areas of the department to provide coverage during peak periods or absences
- Assist with general reservations and booking enquiries when needed
- Perform other duties as assigned
- Posting of payments and updating of invoices
- Updating the PMS when the deposit is posted
- Sharing updated invoices to agents once the deposit or initial payment has been received and adding a follow up trace for the reservations agent when the balance is due
- Assisting with visa letters
- Update the revenue board on a weekly basis
- Running end of day for specific properties
- Releasing of allocations
- Daily quality checks for arrivals
- Merging of profiles
- Ensuring profiles are correct and updated
- Sharing weekly program with the arrivals where applicable
- Assist with follow up on OTA payments
- Reconfirming transfers with the external suppliers for the following week to ensure nothing is missed
- Obtaining arrival details where needed
- Following up on final reservations details
- Processing and submitting refunds - from completing the paperwork to submitting the documents to finance to following through on Opera and sharing the proof of payment with the guest
- Cross reference daily > 7 days out arrival checks against each platform to ensure the bookings are correct on our PMS
- General admin duties on behalf of reservations team
- Assist with reservations related PM accounts
**QUALIFICATIONS**
- Quality focused
- Energetic and friendly personality
- A positive and professional attitude
- Previous Hospitality experience is required
- Exceptional time management, communication skills, and customer service
- Opera experience is essential
- Meticulous attention to detail, proven administration and exceptional organisational skills
- Adaptability and flexibility
- Feel comfortable working in a fast-paced environment requiring multitasking and problem solving.
**Job Types**: Full-time, Permanent
**Experience**:
- hotel/reserve reservations: 1 year (preferred)
-
Reservations Coordinator
1 week ago
Cape Town, South Africa Newmark Hotels Full timeJob Title: Reservations Coordinator Reports To: Assistant Group Reservations Manager OVERVIEW We require a responsible Coordinator to organize and manage our Reservations departments’ day-to-day administrative requirements. The Administrator should be highly organized and able to multitask with ease. A well-rounded and reliable individual that would...
-
Reservations Coordinator
7 months ago
Cape Town, South Africa Staff Connection Full timeStaff Connection is looking for a Reservations Coordinator for a hospitality organisation in Cape Town. - SA Citizen - Min 3 yrs experience within reservations in a hotel environment - Experienced on Opera - Strong administrative experience - Excellent communication skills For more information please contact: **Aida Ioannides
-
Reservations and Functions Coordinator
8 months ago
Cape Town, South Africa HotelJobs.co.za Full time**Job Title**: Reservations and Functions Coordinator **Company**: Sweet Heart of The Rodeo **Location**: Cape Town **About Us**: Sweet Heart of The Rodeo is a renowned group known for its commitment to delivering exceptional dining experiences. With a diverse portfolio of restaurants (Sevruga, Grand Pavilion, Harry’s Bar, Fancy Franks) offering a range...
-
Reservations Coordinator
6 months ago
Cape Town, South Africa One&Only Cape Town Full timeReservations Coordinator (11102) At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy, and a team who are meticulous but warm, we seek to exceed our...
-
Reservations Coordinator
6 months ago
Cape Town, South Africa Kerzner International Resorts Full timeReservations Coordinator (10203) At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy, and a team who are meticulous but warm, we seek to exceed our...
-
Reservations Coordinator
6 months ago
Cape Town, South Africa Proactive Recruitment Full time**LOCATION**: DURBANVILLE Objective Under the direction of the Director of Client Services and within the limits of our clients policies and procedures, the Reservations coordinator will form part of the Reservations Department The individual will be responsible to receive and accurately process reservation bookings or general inquires and to ensure an...
-
Reservations Coordinator
7 months ago
Cape Town, South Africa G Adventures Full timeAbout Us G Adventures is the world’s largest small-group adventure travel company and we’ve been making epic travel memories happen on all seven continents for over 30 years. Our mission is simple: to change lives through travel. And not just our travelers’ either. Since day one, our tours have been built to establish meaningful relationships with...
-
Luxury Reservations Coordinator
1 month ago
Cape Town, Western Cape, South Africa Career Custodians Full timeAbout UsVillage N Life, a leading local Tourism and Hospitality group, is dedicated to delivering exceptional experiences. Our commitment to excellence extends beyond the ordinary, striving for that extra 10% in customer satisfaction.We're looking for a detail-oriented and customer-focused Luxury Reservations Coordinator who thrives in a collaborative...
-
Reservations Coordinator
7 months ago
Cape Town, South Africa G Adventures Full timeAbout UsG Adventures is the world’s largest small-group adventure travel company and we’ve been making epic travel memories happen on all seven continents for over 30 years.Our mission is simple: to change lives through travel. And not just our travelers’ either. Since day one, our tours have been built to establish meaningful relationships with local...
-
Reservations & Admin Coordinator - Luxury Property
8 months ago
Cape Town, South Africa HotelJobs.co.za Full timeKendrick Recruitment is currently seeking a detail-oriented and organized Reservations & Admin Coordinator to join our esteemed client's Collection of guesthouses and apartments in Cape Town. About the Company: Our client, a leader in the hospitality industry, boasts a Collection of guesthouses and apartments known for their exceptional service and unique...
-
Reservations and Sales Coordinator
3 months ago
Cape Town, South Africa Belmond Management Full timeAs a Reservations and Sales Coordinator for Belmond Safaris, you will orchestrate the smooth operation of daily tasks, providing comprehensive support that ranges from managing office duties, coordinating activities, and handling travel arrangements to preparing key presentations and reports. If you’re looking to develop your skills and be part of the...
-
Reservations and Sales Coordinator
3 months ago
Cape Town, South Africa Belmond Full timeAs a Reservations and Sales Coordinator for Belmond Safaris, you will orchestrate the smooth operation of daily tasks, providing comprehensive support that ranges from managing office duties, coordinating activities, and handling travel arrangements to preparing key presentations and reports. If you’re looking to develop your skills and be part of the...
-
Reservation Coordinator
3 weeks ago
Cape Town, Western Cape, South Africa Proactive Recruitment Full timeWe are seeking a highly organized and detail-oriented Reservation Consultant to join our team at Proactive Recruitment.Job Description:The ideal candidate will be responsible for receiving and accurately processing reservation bookings, ensuring an effective and courteous service at all times. They will work closely with the Strategic Reservations Manager to...
-
Reservation Operations Coordinator
1 month ago
Cape Town, Western Cape, South Africa Proactive Recruitment Full timeEstimated Salary: R450,000 - R550,000 per annumJob Description:Overview:Proactive Recruitment is seeking a highly skilled Reservation Operations Coordinator to join our team. As a key member of our reservations department, you will be responsible for ensuring the smooth operation of our reservation systems, providing exceptional customer service, and driving...
-
Cape Town, Western Cape, South Africa Wild Dreams Hospitality Full timeHospitality and Reservations Coordinator for Luxury LodgesWe are seeking a highly organized and experienced hospitality professional to coordinate reservations for our luxury lodges. This role requires a strong understanding of the hospitality industry, excellent communication skills, and the ability to work effectively in a team environment.Key...
-
Reservations Coordinator
6 months ago
Cape Town, South Africa The Right Company Full time**RESERVATIONS COORDINATOR - CAPE TOWN - R Market related** **Currently recruiting for a responsible RESERVATIONS COORDINATOR to organize and manage our Client’s Reservations departments’ day-to-day administrative requirements. Seeking to pursue a position to enhance the reservations department by ensuring that all guest and departmental requests and...
-
Reservations Sales Coordinator
1 month ago
Cape Town, Western Cape, South Africa Marriott International Full timeJob SummaryWe are seeking a highly skilled Reservations Sales Agent to join our team at Marriott International. As a key member of our reservations team, you will be responsible for processing all reservation requests, changes, and cancellations received by phone, fax, or mail.
-
Reservations Manager
6 months ago
Cape Town, South Africa HotelJobs.co.za Full timeAn experienced accommodation Reservations Manager is sought to oversee all accommodation reservation functions across multiple properties to ensure an engaged, happy and motivated team, efficient room booking, optimal room rates, and maximum occupancy. Ensure a frictionless process and guest experience of the entire pre-arrival stage during the guest journey...
-
Reservations Manager
7 months ago
Cape Town, South Africa HotelJobs.co.za Full timeOversee all accommodation reservation functions across multiple properties to ensure an engaged, happy and motivated team, efficient room booking, optimal room rates, and maximum occupancy. Ensure a frictionless process and guest experience of the entire pre arrival stage during the guest journey and includes efficient and effective payment collection of...
-
Luxury Safari Lodge Reservation Coordinator
2 days ago
Cape Town, Western Cape, South Africa Wild Dreams Hospitality Full timeJob Title: Luxury Safari Lodge Reservation CoordinatorAbout Us:Wild Dreams Hospitality is a leading provider of luxury safari lodge experiences, dedicated to delivering exceptional service and unforgettable adventures.Job Summary:We are seeking a highly skilled and experienced Reservationist to join our team as a Luxury Safari Lodge Reservation Coordinator....