Ota Coordinator

7 months ago


Cape Town, South Africa Finexfin Services Full time

**Job Title**:Part-Time OTA Coordinator (2-3 hours/day minimum)

**Department**: Operations

**Reports To**: Property Manager

**Summary**:
This part-time position is responsible for managing all aspects of the property's online travel agency (OTA) channels for our unique mix of rental units. You will be a one-stop shop for guest communication, bookings, reviews, data analysis, and invoicing, ensuring a smooth and efficient guest experience. If you're a detail-oriented individual who thrives in a fast-paced environment and loves working with diverse accommodations, we encourage you to apply

**Responsibilities**:

- Manage all aspects of the property's OTA channels, including listings, pricing, and inventory.
- Liaise with Marketing when and as needed to ensure that the correct photos are used and the right amount of photos are used.
- Respond to guest inquiries and manage reviews on OTAs.
- Process bookings.
- Forward OTA invoices to the accounts team, follow up on Proof of Payments and ensure the OTA’s have been updated accordingly.
- Analyze booking data and generate reports to identify trends and optimize OTA performance.
- Stay up-to-date on the latest OTA trends and best practices.
- Collaborate with the property manager on other operational tasks as needed as well as regarding large group bookings that might be done externally.

**Qualifications**:

- Excellent communication, written, and verbal.
- Strong analytical and problem-solving skills.
- Highly organized and detail-oriented.
- Proficient in Microsoft Office Suite and property management software (preferred).
- Experience in the hospitality industry, ideally with OTAs (a plus).
- Passion for unique accommodations and providing exceptional guest service.

**Job Type**: Part-time

Expected hours: No less than 18 per week

**Experience**:

- OTA: 2 years (required)

Ability to Commute:

- Cape Town, Western Cape (required)


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