Customer Support Service Desk Analyst

Business unit, Department, Reporting Business Unit CPS Department Service Management - CFC Position reports to Senior Manager Job grade/level M5 Core Description Responsible for Positioning and support for IT Service desk offerings and solutions in accordance with business processing requirements and operational and service level agreements and to ensure...

Assisting with support & Internet related queries via telephone or remote support. Administration of clients.Qualifications and Experience: Microsoft Certification (MCSA/MOS) and Network+ Minimum of 3 years of experience working on a technical helpdesk as level 2 support or equivalent Network administration role in supporting large customer.Salary: R15,...

Business unit, Department, Reporting Business Unit Cloud Platform Solutions Department Customer First Centre Reports to Executive: Customer First Centre Job Grade/Leve; M4 Core Description Provide leadership and management to the Customer First Centre capabilities, aligning service delivery with contractual obligations, driving service excellence and...

Our retail stores personify our vision and drive in providing our customers with a brilliant experience. Every detail is designed with the utmost care and attention and our people are driven to create solutions for peak performance and a better life. Customer Support plays an essential role through providing a brilliant service to new and existing...

The successful applicant will join the Business Support team and will be asked to become involved in the following tasks: management principles - To take ownership of user problems and be proactive when dealing with user issues - To ensure all calls are logged on the call logging system and maintain full documentation and ensure the calls have been updated...

**PURPOSE OF THE ROLE** Help Desk Administrator provide support to a company's clients. Essential job duties for this role include ensuring a pleasant customer experience, diagnosing, and solving customer issues, managing customer accounts, taking incoming phone calls. **RESPONSIBILITIES** - Ensure customer satisfaction. - Manage all desk administrative...

To log, classify and categorize IT incidents and requests for IT clients, perform first line support and update callsaccordingly, as well as to route call to next level support if not able to resolve.Key Responsibility Areas***Availability; Answer inbound calls; Quality of calls; Logged calls on ARS and/or ITSM; First call resolution rate; FirstLine Support;...

The successful applicant will join the Business Support team and will be asked to become involved in the following tasks:management principles - To take ownership of user problems and be proactive when dealing with user issues - To ensure all calls are logged on the call logging system and maintain full documentation and ensurethe calls have been updated and...

PURPOSE OF THE ROLEHelp Desk Administrator provide support to a company's clients. Essential job duties for this role include ensuring a pleasant customer experience, diagnosing, and solving customer issues, managing customer accounts, taking incoming phone calls.RESPONSIBILITIES Ensure customer satisfaction. Manage all desk administrative duties. Follow up...

We are looking to hire a Technical Support Analyst at a Pharmaceutical Manufacturing plant! **Technology experience**: - Microsoft SQL Server (any) - Microsoft Windows Server 2012+ - MCSE would be a plus. - CompTIA A+ or equivalent. - Jira **Relevant Experience (Not mandatory)**: - Warehouse - Stock Management - Manufacturing **Responsibilities**: The...

**POSITION: Helpdesk Support Coordinator** **Area: CENTURION** A Service Desk Coordinator manages help desk professionals like Service Desk Agents in their day-to-day activities of customer support. They take over problem-solving for more complex problems, troubleshoot technical issues and update functional systems, as well as create work schedules and...

Role Objective: Efficient and effective logging and allocation of incoming calls and assisting Engineers / involved parties in ensuring all calls are attended to and closed.Qualifications Required:Grade 1A+ N+ or HigherPreferred Qualifications:ITIL v3 or ITIL 4 and QAExperience required: 12 Years' experience in an IT service desk environment 12 Years'...

**Gauteng**, Centurion** **R 6000 - R 9000** CLC is currently looking for a Junior Data Analyst to join our Learnership Programme. During this 12 month programme you will be completing an NQF 2 Call Centre or an NQF 4 Business Administration Qualification while gaining experience as a Data Analyst in our Operations Department. **Minimum...

Reporting to the Team Leader of the Support desk working within the IT support Team, the key purpose of the IT Support officer is to provide efficient, timely, accurate and reliable IT support to the customers of Council’s IT department while also assisting these customers to utilise IT to their best advantage and contributing to the development and...

**Job description** Please note that this will be shift work on weekends. Role Objective: Efficient and effective logging and allocation of incoming calls and assisting Engineers / involved parties in ensuring all calls are attended to and closed. Qualifications Required**:Grade 12 **A+ **N+ or Higher** Preferred Qualifications**:ITIL v3 or ITIL 4 and...

Business unit, Department, Reporting **Business Unit**: CPS **Department**: Service Management - CFC **Report to**: Customer Service Centre Core Description This role is responsible for the overall process governance with regards to the service desk. This includes working closely with all components of the service management team to ensure that the...

Business unit, Department, Reporting **Business Unit**: CPS **Department**: Service Management - CFC **Report to**: Manager: Customer Service Centre Core Description Responsible for quality management, pro-active tracking of service desk SLAs and KPIs, the design of, and oversight on service improvement plans for the service desk and process governance...

**Core Description**: Responsible for the effective management and resolution of escalations, and complaints from Wholesale customers. This includes dealing primarily with inbound technical support and trouble-shooting queries, ensuring that all issues are thoroughly investigated, and providing regular feedback to the...

Acrobranch Adventure Park, market leader in Tree-top Adventures in SA, is looking for a young, dynamic and driven Customer Service Centre Manager. **CUSTOMER SUPPORT (Verbal and Nonverbal)** - _Enquiries:_ Proper and accurate information to be provided to clients & requirements identified and met. Effective dealing with customer concerns/complaints &...

Key Performance Area: Effectively monitor, control and support service delivery, ensuring systems, methodologies and procedures are followed for the optimum delivery of service Review and optimize processes and procedures Ensure that delivered services are fit for purpose, carrying out relevant reviews as necessary Manage the services provided by vendors in...