Customer Support Specialist
3 weeks ago
The successful applicant will join the Business Support team and will be asked to become involved in the following tasks:
management principles - To take ownership of user problems and be proactive when dealing with user issues - To ensure all calls are logged on the call logging system and maintain full documentation and ensure
the calls have been updated and resolved in the SLA time periods - Respond to enquiries from clients and help them resolve queries for example user access, XML etc - Support users in the use of computer equipment by providing necessary training and advice - Investigate more complex service issues and support other Customer Service Specialists with
investigations - Answer customer phone calls, assist callers with a variety of issues
- Communicate with the customers and give them a comfort level that their issue is being properly addressed
- Setting up and maintaining a process file for all the Customer Support Specialists
Qualification
**Minimum Requirements**:
- Matric
- PC literacy: Good knowledge of Microsoft Office software (especially Word and Excel)
- An understanding of short-term insurance products
- Previous experience on a short-term insurance system
**Preferred qualifications**:
- Certificate of Proficiency (or better) of the Insurance Institute of SA
- Some formal training in business analysis, business process management or related
Work Experience
**Minimum Requirements**:
- 2 years working experience in a short-term Insurance/Financial Services environment
**Preferably, in addition to the above**:
- Personal lines and commercial lines short-term insurance, either in an insurance company or broking environment
- Exposure to policy management, claims and accounting systems, be it in the role of underwriting, claims management, software support, help desk or system administration
TECHNICAL COMPETENCIES
**Minimum Requirements**:
- PC literacy: Good knowledge of Microsoft Office software (especially Word and Excel)
**Preferably in addition to the above**:
- A basic understanding of databases and financial transaction processing systems
- An understanding of short-term insurance products and rating methods
Applicants must have a clear ITC, clear criminal record, and excellent previous employment references.
Between 1 - 3 Years
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