Customer Support Specialist

7 months ago

Centurion, South Africa The Talent Hive Full time

The successful applicant will join the Business Support team and will be asked to become involved in the following tasks:
management principles - To take ownership of user problems and be proactive when dealing with user issues - To ensure all calls are logged on the call logging system and maintain full documentation and ensure

the calls have been updated and resolved in the SLA time periods - Respond to enquiries from clients and help them resolve queries for example user access, XML etc - Support users in the use of computer equipment by providing necessary training and advice - Investigate more complex service issues and support other Customer Service Specialists with

investigations - Answer customer phone calls, assist callers with a variety of issues
- Communicate with the customers and give them a comfort level that their issue is being properly addressed
- Setting up and maintaining a process file for all the Customer Support Specialists

Qualification

**Minimum Requirements**:

- Matric
- PC literacy: Good knowledge of Microsoft Office software (especially Word and Excel)
- An understanding of short-term insurance products
- Previous experience on a short-term insurance system

**Preferred qualifications**:

- Certificate of Proficiency (or better) of the Insurance Institute of SA
- Some formal training in business analysis, business process management or related

Work Experience

**Minimum Requirements**:

- 2 years working experience in a short-term Insurance/Financial Services environment

**Preferably, in addition to the above**:

- Personal lines and commercial lines short-term insurance, either in an insurance company or broking environment
- Exposure to policy management, claims and accounting systems, be it in the role of underwriting, claims management, software support, help desk or system administration

TECHNICAL COMPETENCIES

**Minimum Requirements**:

- PC literacy: Good knowledge of Microsoft Office software (especially Word and Excel)

**Preferably in addition to the above**:

- A basic understanding of databases and financial transaction processing systems
- An understanding of short-term insurance products and rating methods

Applicants must have a clear ITC, clear criminal record, and excellent previous employment references.

Between 1 - 3 Years

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