Ops Man: Serv Desk Supp

Business unit, Department, Reporting **Business Unit**: CPS **Department**: Service Management - CFC **Report to**: Manager: Customer Service Centre Core Description Responsible for quality management, pro-active tracking of service desk SLAs and KPIs, the design of, and oversight on service improvement plans for the service desk and process governance...

**Core Description**: To provide specialised assistance, within own areas of expertise, on most aspects of the technology with regard to support for core network and services operations, project rollout, the NNOC (Tier 0 and 1), as required to planning, build, systems management, procurement, technology and services integration, marketing and training....

Business unit, Department, Reporting Business Unit **Cloud Platform Solutions Department Service Management**: CFC Position reports to Manager: Call Desk Job grade M6 Core Description Responsible to supervise the Customer First Centre (CFC) IT Service Desk operations daily to enhance service excellence towards customers, in accordance with contractual...

Business unit, Department, Reporting Business UnitCloud Platform Solutions Department Service Management: CFC Position reports to Manager: Call Desk Job grade M6Core DescriptionResponsible to supervise the Customer First Centre (CFC) IT Service Desk operations daily to enhance service excellence towards customers, in accordance with contractual obligations...

Business Unit, Department, Reporting Job grade/level M6 Business Unit Cloud Platform Solutions Department Field Services Position reports to Manager: Service Centre M5 Span of Control 11 Direct Core Description Responsible for managing all staff members within the desk to ensure that the provision of a high level of service is upheld in order to ensuring...

Business Unit, Department, Reporting Job grade/level M6 Business Unit Cloud Platform Solutions Department Field Services Position reports to Manager: Service Centre M5 Span of Control 11 Direct Core DescriptionResponsible for managing all staff members within the desk to ensure that the provision of a high level of service is upheld in order to ensuring that...

**YOUR RESPONSIBILITIES WILL INCLUDE**: - Plan the release of project deliverables and release life cycle with the approval of Business and ICT Managers. - Communicate the project-related release management tasks such as release plans, timelines, requirements, etc. between different project and business teams. - Identify the release related risks and...

Business unit, Department, ReportingBusiness Unit:CSODepartment: CommercialReports to: Senior Manager: Revenue Validation and Reporting Core DescriptionMaintain and audit Salesforce opportunities to a billed produced status according to the Sales Policy and audit rules, to ensure accurate Sales employee commissions, financial, sales forecasting and...

Business unit, Department, Reporting Business Unit **Cloud Platform Solutions Department Service Management**: CFC Position reports to Manager: Call Desk Job grade M6 Core Description Responsible to supervise the Customer First Centre (CFC) IT Service Desk operations daily to enhance service excellence towards customers, in accordance with contractual...

We pride ourselves on our culture that is made up of impeccably skilled, passionate professionals. Our team varies from veterans of the industry to fresh faced young bloods who are ready to shape the future.We have a vacancy for a Licensing Desk Consultant.Hybrid working model, office based in Centurion. Job DescriptionThe Licensing Desk Consultant will be...

We pride ourselves on our culture that is made up of impeccably skilled, passionate professionals. Our team varies from veterans of the industry to fresh faced young bloods who are ready to shape the future.We have a vacancy for a Licensing Desk Consultant.Hybrid working model, office based in Centurion. Job DescriptionThe Licensing Desk Consultant will be...

Business unit, Department, Reporting Business UnitCloud Platform Solutions Department Service Management - CFC Position reports to Snr Manager: CFC i.RevHub Job grade S6Core DescriptionDrive the ChatBOT implementation platform capabilities, followed by continued ChatBOT experience testing to ensure the BOT is answering with the right level of detail, tone...

Business unit, Department, Reporting Business Unit Cloud Platform Solutions Department Customer First Centre (CFC) Reports To **Ops Manager**: SDS Quality Assurance Grade OP1 Core Description Act as one of the primary Customer and SIM liaison for the CFC environment. Responsible for Quality Coordination, pro-active assessments tracking of CFC SLAs and KPIs...

Business unit, Department, Reporting Business Unit CPS Department EIS Reports to Ops Mngr: WGS,Citrix,File,Prt, Term Serv Job Grade/Level OP1 Core DescriptionTo support customer technical solutions and provides general technical support on customer systems. Support Wintel solutions, including work groups services i.e., File and print, this includes oversight...

Business unit, Department, Reporting Business Unit CPS Department EIS Reports to Ops Mngr: WGS,Citrix,File,Prt, Term Serv Job Grade/Level OP1 Core Description To support customer technical solutions and provides general technical support on customer systems. Support Wintel solutions, including work groups services i.e., File and print, this includes...

We are recruiting a mature male Operations Manager for our dynamic, industry leading company in the IT/ retail sector, based in Centurion. **Responsibility includes**: - Communicate job expectations; planning, monitoring, appraising, and reviewing job contributions - Plan and review compensation actions; enforcing policies and procedures - Contribute...

**B.Com Business Management Graduate - Office Administrator** **Purpose** Handle the Reception area by greeting visitors and delivering exceptional customer service assistance. Answer calls and re-direct them, accordingly, addressing visitor questions and needs. Provide an overall welcoming environment. Perform all office administrative...

Gauteng, Centurion **Receptionist - FMCG (Irene Pretoria)** We have an exciting opportunity for a **Receptionist** to join our team in Irene Pretoria on a permanent basis. **The purpose of this position**: 1. To be the first point of contact for the Company by welcoming guests and greeting people who visits/enters the Company. 2. Coordinating all...

**External / New Business Sales Consultant - IT Specialist** **Duties & Responsibilities** An IT Solutions provider to the corporate markets is experiencing a consistent expansion in their client base, and is looking to employ a representative to serve this promising market. They have been in business since the early 2011 and specialise in Hardware,...

Company Description **At AECOM, we’re delivering a better world.** We believe infrastructure creates opportunity for everyone. Whether it’s improving your commute, keeping the lights on, providing access to clean water or transforming skylines, our work helps people and communities thrive. Our clients trust us to bring together the best people, ideas,...