Customer Support Service Desk Analyst

To log, classify and categorize IT incidents and requests for IT clients, perform first line support and update callsaccordingly, as well as to route call to next level support if not able to resolve.Key Responsibility Areas***Availability; Answer inbound calls; Quality of calls; Logged calls on ARS and/or ITSM; First call resolution rate; FirstLine Support;...

The successful applicant will join the Business Support team and will be asked to become involved in the following tasks:management principles - To take ownership of user problems and be proactive when dealing with user issues - To ensure all calls are logged on the call logging system and maintain full documentation and ensurethe calls have been updated and...

PURPOSE OF THE ROLEHelp Desk Administrator provide support to a company's clients. Essential job duties for this role include ensuring a pleasant customer experience, diagnosing, and solving customer issues, managing customer accounts, taking incoming phone calls.RESPONSIBILITIES Ensure customer satisfaction. Manage all desk administrative duties. Follow up...

Role Objective: Efficient and effective logging and allocation of incoming calls and assisting Engineers / involved parties in ensuring all calls are attended to and closed.Qualifications Required:Grade 1A+ N+ or HigherPreferred Qualifications:ITIL v3 or ITIL 4 and QAExperience required: 12 Years' experience in an IT service desk environment 12 Years'...

Key Performance Area: Effectively monitor, control and support service delivery, ensuring systems, methodologies and procedures are followed for the optimum delivery of service Review and optimize processes and procedures Ensure that delivered services are fit for purpose, carrying out relevant reviews as necessary Manage the services provided by vendors in...

Job Purpose and Overview: To provide CLC as a business and Customer Experience Centre (CEC) with the necessary support in performing administrative duties including tasks relating to matters that impact CLC positively to assist and contribute to the smooth and efficient running of the Customer Experience Centre (CEC) and the CLC business. Qualifications and...

Core Description:Responsible for the effective management and resolution of escalations, and complaints from Wholesale customers.This includes dealing primarily with inbound technical support and trouble-shooting queries, ensuring that allissues are thoroughly investigated, and providing regular feedback to the customers.Competencies:Knowledge/SkillsCall...

CLC is based in Centurion, Gauteng, and operates mostly within the Short-Term Insurance Industry. CLC is a dynamic and forward-thinking company committed to delivering excellence. As a leader in our field, we pride ourselves on innovation, professionalism, and a commitment to our clients' success.CLC is currently recruiting for a Customer Experience Centre...

We pride ourselves on our culture that is made up of impeccably skilled, passionate professionals. Our team varies from veterans of the industry to fresh faced young bloods who are ready to shape the future.We have a vacancy for a Licensing Desk Consultant.Hybrid working model, office based in Centurion. Job DescriptionThe Licensing Desk Consultant will be...

Business unit, Department, Reporting Business UnitCloud Platform Solutions Department Service Management: CFC Position reports to Manager: Call Desk Job grade M6Core DescriptionResponsible to supervise the Customer First Centre (CFC) IT Service Desk operations daily to enhance service excellence towards customers, in accordance with contractual obligations...

1yearsProvide excellent service to customers and meet expectations based on agreed processesManage all incidents, maintain resolution times as specified in the company service level agreementOwn customer issues through to resolution and to recognize when to escalateProvide reports as and when required.Ensure all service calls are closed on timeAssist the...

Business Unit, Department, Reporting Job grade/level M6 Business Unit Cloud Platform Solutions Department Field Services Position reports to Manager: Service Centre M5 Span of Control 11 Direct Core DescriptionResponsible for managing all staff members within the desk to ensure that the provision of a high level of service is upheld in order to ensuring that...

IntroductionThrough our client-facing brands Metropolitan and Momentum, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations.Role PurposeProvide system and product support...

Customer Service PERMANENTJHB000153SALES AND MARKETINGGauteng, Centurion**Customer Service Consultant Responsibilities for Junior Customer Service Agent Processing of Customer Orders Handling of Customer queries Excellent verbal and written communication skills Collaborating with Sales Reps, Sales Agents, and Customers daily Collaborating with various...

Monitor open orders and forecast monthly invoices.Arrange delivery and installation of new cabinets.Assist customers with after-sales service related to newly installed cabinets.Cross border travel arrangements, acquiring the invitation letter from the client,Scheduling of Covid tests for technicians, acquiring a border letter from the insurance for the...

This role is perfect for a dynamic and customer-oriented individual looking to grow in a supportive and vibrant work environment. If you are enthusiastic, proactive, and committed to providing excellent service, we encourage you to apply and join our client's successful team.Responsibilities:Customer Interaction: Handle inbound and outbound calls to take...

Gauteng, Centurion**CLC is recruiting for Customer Experience Ambassadors with excellent communication and customer care skills, to join our Inbound Emergency Assistance Call Centre Department.Purpose:To assist the Customer Experience Centre (CEC) with the vital role of performing customer service-related duties including the effective handling of inbound...

Gauteng, Centurion**(Negotiable)CLC is currently recruiting for a Customer Experience Centre Manager.The Customer Experience Centre Manager is responsible for overseeing the operations of our Customer Experience Centre (CEC), which provides emergency assistance services such as Roadside Assistance, Household Assistance, Medical Assistance, and other related...

Job Advert Summary:Company DescriptionThe Hello Group is dedicated to providing game-changing integrated consumer and business services for migrant and marginalized communities. Our services are designed to be low-cost, easily accessible, and incredibly user-friendly, with technology at the core. By using technology in innovative ways, we aim to address...

Gauteng, Centurion**(Market related)CLC is based in Centurion, Gauteng, and operates mostly within the Short-Term Insurance Industry. CLC is a dynamic and forward-thinking company committed to delivering excellence. As a leader in our field, we pride ourselves on innovation, professionalism, and a commitment to our clients' success.CLC is currently...