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Service Desk X 13
2 weeks ago
accordingly, as well as to route call to next level support if not able to resolve.
Key Responsibility Areas
***Availability; Answer inbound calls; Quality of calls; Logged calls on ARS and/or ITSM; First call resolution rate; First
Line Support; Post call Survey; and Cut Calls.
Qualifications and Experience
***
Minimum: Matric (Grade 12) A+ or N+.
Experience: 6 months IT Service Desk and Technical Field Support experience.
Technical Competencies Description
***
Knowledge of:Telephony system; Customer management services Operating Systems/Applications (ARS)/ITSM;
Policy, process and standards; Operational business rules and processes.
Other Special Requirements
N/A
How to apply
- Register using your ID and personal information;
- Use received one-time pin to complete the registration;
- Log in using your username and password;
- Click on "Employment & Labour;
- Click on "Employment & Labour;
- Click on "Recruitment Citizen"
- Login using your username and password
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