Service Desk Agent

Role Objective: Efficient and effective logging and allocation of incoming calls and assisting Engineers / involved parties in ensuring all calls are attended to and closed.Qualifications Required:Grade 1A+ N+ or HigherPreferred Qualifications:ITIL v3 or ITIL 4 and QAExperience required: 12 Years' experience in an IT service desk environment 12 Years'...

Business unit, Department, Reporting Business Unit CPS Department Service Management - CFC Position reports to Senior Manager Job grade/level M5 Core Description Responsible for Positioning and support for IT Service desk offerings and solutions in accordance with business processing requirements and operational and service level agreements and to ensure...

Business unit, Department, Reporting Business Unit Cloud Platform Solutions Department Customer First Centre Reports to Executive: Customer First Centre Job Grade/Leve; M4 Core Description Provide leadership and management to the Customer First Centre capabilities, aligning service delivery with contractual obligations, driving service excellence and...

Business unit, Department, Reporting **Business Unit**: CPS **Department**: Service Management - CFC **Report to**: Customer Service Centre Core Description This role is responsible for the overall process governance with regards to the service desk. This includes working closely with all components of the service management team to ensure that the...

Business unit, Department, Reporting **Business Unit**: CPS **Department**: Service Management - CFC **Report to**: Manager: Customer Service Centre Core Description Responsible for quality management, pro-active tracking of service desk SLAs and KPIs, the design of, and oversight on service improvement plans for the service desk and process governance...

To log, classify and categorize IT incidents and requests for IT clients, perform first line support and update callsaccordingly, as well as to route call to next level support if not able to resolve.Key Responsibility Areas***Availability; Answer inbound calls; Quality of calls; Logged calls on ARS and/or ITSM; First call resolution rate; FirstLine Support;...

**PURPOSE OF THE ROLE** Help Desk Administrator provide support to a company's clients. Essential job duties for this role include ensuring a pleasant customer experience, diagnosing, and solving customer issues, managing customer accounts, taking incoming phone calls. **RESPONSIBILITIES** - Ensure customer satisfaction. - Manage all desk administrative...

**The Role** PURPOSE** The role is responsible for customer service agent is to ensure all deliveries are follows-up on timeously as per Customer SLA, that all reports are submitted timeously with the relevant remarks/feedback in order to keep the Customer well informed/updated at all times. Ensure functions are performed effectively and efficiently. Always...

PURPOSEThe role is responsible for customer service agent is to ensure all deliveries are follows-up on timeously as per Customer SLA, that all reports are submitted timeously with the relevant remarks/feedback in order to keep the Customer well informed/updated at all times. Ensure functions are performed effectively and efficiently. Always attend to...

PURPOSE OF THE ROLEHelp Desk Administrator provide support to a company's clients. Essential job duties for this role include ensuring a pleasant customer experience, diagnosing, and solving customer issues, managing customer accounts, taking incoming phone calls.RESPONSIBILITIES Ensure customer satisfaction. Manage all desk administrative duties. Follow up...

**We are expanding our successful Real Estate Team.** **We have 3 opportunities available for Property Practitioners (Real Estate Agents) to join our successful Team based in Centurion. We also have 1 opportunity in Pierre van Ryneveld.** **We provide free world-class training and the opportunity to be mentored. We pay the admin/desk fees on your...

The Role PURPOSE**The role is responsible for customer service agent is to ensure all deliveries are follows-up on timeously as per Customer SLA, that all reports are submitted timeously with the relevant remarks/feedback in order to keep the Customer well informed/updated at all times. Ensure functions are performed effectively and efficiently. Always...

Call Centre Service AgentCOMPANY DESCRIPTIONA vacancy for a Call Centre Service Agent exists within a reputable and well-known multinational corporation. The successful individual will be required to work on-site at the call centre in Port Elizabeth. Product training will be given. A demonstrated history as a call centre service agent is a...

**FRONT DESK ADMINISTRATOR** **Centurion** - Gauteng, South Africa (ZA) **Starting Date**: A.S.A.P (Fixed Term Nov, Dec & Jan) **Report to**:Salon Owner **TRADING HOURS & SHIFTS** - Monday to Friday 08:00 - 18:00 (9-hour shift) - Saturdays 08:00 - 16:00 - Select Public Holidays 08:00 - 16:00 - CLOSED on Sundays **PACKAGE POTENTIAL & BENEFITS**: - BASIC...

Business unit, Department, Reporting Business Unit **Cloud Platform Solutions Department Service Management**: CFC Position reports to Manager: Call Desk Job grade M6 Core Description Responsible to supervise the Customer First Centre (CFC) IT Service Desk operations daily to enhance service excellence towards customers, in accordance with contractual...

**POSITION: Helpdesk Support Coordinator** **Area: CENTURION** A Service Desk Coordinator manages help desk professionals like Service Desk Agents in their day-to-day activities of customer support. They take over problem-solving for more complex problems, troubleshoot technical issues and update functional systems, as well as create work schedules and...

Business unit, Department, Reporting Business UnitCloud Platform Solutions Department Service Management: CFC Position reports to Manager: Call Desk Job grade M6Core DescriptionResponsible to supervise the Customer First Centre (CFC) IT Service Desk operations daily to enhance service excellence towards customers, in accordance with contractual obligations...

**Introduction** Through our client-facing brands Metropolitan and Momentum, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations. **Role Purpose** As a Service Agent...

2-3 Month Seasonal Contract Customer Service Agents Required in Western Cape to Start ASAP!!- If you are Italian -speaking & passionate about exceptional Customer Service, then we would like to hear from you!- Job Description- - Customer focused, results orientated individuals with sound problem-solving & inter-personal skills, to deliver effective...

IntroductionMomentum Health Solutions, an entity of Momentum Metropolitan Holdings delivers sustainable, integrated health solutions that meet the needs of clients in the different segments and maximise lifetime client value. We build and maintain a culture of innovation and create value through unique insights of how to achieve specific outcomes by using a...