Snr Manager: Service Desk

Business unit, Department, Reporting Business Unit CPS Department Service Management - CFC Position reports to Senior Manager Job grade/level M5 Core Description Responsible for Positioning and support for IT Service desk offerings and solutions in accordance with business processing requirements and operational and service level agreements and to ensure...

To log, classify and categorize IT incidents and requests for IT clients, perform first line support and update callsaccordingly, as well as to route call to next level support if not able to resolve.Key Responsibility Areas***Availability; Answer inbound calls; Quality of calls; Logged calls on ARS and/or ITSM; First call resolution rate; FirstLine Support;...

**PURPOSE OF THE ROLE** Help Desk Administrator provide support to a company's clients. Essential job duties for this role include ensuring a pleasant customer experience, diagnosing, and solving customer issues, managing customer accounts, taking incoming phone calls. **RESPONSIBILITIES** - Ensure customer satisfaction. - Manage all desk administrative...

Role Objective: Efficient and effective logging and allocation of incoming calls and assisting Engineers / involved parties in ensuring all calls are attended to and closed.Qualifications Required:Grade 1A+ N+ or HigherPreferred Qualifications:ITIL v3 or ITIL 4 and QAExperience required: 12 Years' experience in an IT service desk environment 12 Years'...

Business unit, Department, Reporting Business Unit **Cloud Platform Solutions Department Service Management**: CFC Position reports to Manager: Call Desk Job grade M6 Core Description Responsible to supervise the Customer First Centre (CFC) IT Service Desk operations daily to enhance service excellence towards customers, in accordance with contractual...

Business unit, Department, Reporting Business UnitCloud Platform Solutions Department Service Management: CFC Position reports to Manager: Call Desk Job grade M6Core DescriptionResponsible to supervise the Customer First Centre (CFC) IT Service Desk operations daily to enhance service excellence towards customers, in accordance with contractual obligations...

PURPOSE OF THE ROLEHelp Desk Administrator provide support to a company's clients. Essential job duties for this role include ensuring a pleasant customer experience, diagnosing, and solving customer issues, managing customer accounts, taking incoming phone calls.RESPONSIBILITIES Ensure customer satisfaction. Manage all desk administrative duties. Follow up...

Business unit, Department, ReportingBusiness Unit: Converged CommsDepartment: Network Solutions (Access)Report to: Snr Manager: Product Portfolio Management Core Description 10 years relevant experience in a product management environment. The experience must include relevant exposure to the ICT sector. Certifications Professional Memberships in Relevant...

**Job description** Please note that this will be shift work on weekends. Role Objective: Efficient and effective logging and allocation of incoming calls and assisting Engineers / involved parties in ensuring all calls are attended to and closed. Qualifications Required**:Grade 12 **A+ **N+ or Higher** Preferred Qualifications**:ITIL v3 or ITIL 4 and...

Business Unit, Department, Reporting Job grade/level M6 Business Unit Cloud Platform Solutions Department Field Services Position reports to Manager: Service Centre M5 Span of Control 11 Direct Core Description Responsible for managing all staff members within the desk to ensure that the provision of a high level of service is upheld in order to ensuring...

Business Unit, Department, Reporting Job grade/level M6 Business Unit Cloud Platform Solutions Department Field Services Position reports to Manager: Service Centre M5 Span of Control 11 Direct Core DescriptionResponsible for managing all staff members within the desk to ensure that the provision of a high level of service is upheld in order to ensuring that...

Nile is Africa's largest online marketplace for agricultural products. The company exist to improve the livelihood of farmers and consumers through digital solutions. Nile enjoys the financial backing of world-leading tech investors, including Naspers. Our management team combines managerial experiences at Amazon, JP Morgan and Luno. Together, we are...

Nile is Africa’s largest online marketplace for agricultural products. The company exist to improve the livelihood of farmers and consumers through digital solutions.  Nile enjoys the financial backing of world-leading tech investors, including Naspers.  Our management team combines managerial experiences at Amazon, JP Morgan and Luno. Together, we are...

Business unit, Department, Reporting **Business Unit**: CPS **Department**: Service Management - CFC **Report to**: Manager: Customer Service Centre Core Description Responsible for quality management, pro-active tracking of service desk SLAs and KPIs, the design of, and oversight on service improvement plans for the service desk and process governance...

Business unit, Department, Reporting **Business Unit**: CPS **Department**: Service Management - CFC **Report to**: Customer Service Centre Core Description This role is responsible for the overall process governance with regards to the service desk. This includes working closely with all components of the service management team to ensure that the...

The IT Service Delivery Manager (SDM) will be responsible for IT service delivery as defined by the ITIL Framework under the guidance of the Manager: ICT Infrastructure, with a primary focus on managing the overall delivery of IT services to AVBOB business or internal stakeholders, focusing on maintaining service level agreements, and ensuring service...

Business unit, Department, Reporting Business Unit CPS Department Customer First Centre (CFC) Reports To **Snr Manager**: Monitoring & Surveillance Grade M5 Core Description To manage the monitoring and management of solutions from a costing and billing perspective, in alignment with customer requirements i.e. Bronze, Silver, Gold, Platinum Solutions. To...

**FRONT DESK ADMINISTRATOR** **Centurion** - Gauteng, South Africa (ZA) **Starting Date**: A.S.A.P (Fixed Term Nov, Dec & Jan) **Report to**:Salon Owner **TRADING HOURS & SHIFTS** - Monday to Friday 08:00 - 18:00 (9-hour shift) - Saturdays 08:00 - 16:00 - Select Public Holidays 08:00 - 16:00 - CLOSED on Sundays **PACKAGE POTENTIAL & BENEFITS**: - BASIC...

**Core Description**: Responsible to manage Openserve Commercial Operations, Openserve Customer Care Centre and for all commercial matters relating to Openserve Services' business imperatives. Provide inputs to and validation of all new agreements and the commercial implementation of such agreements. Development and management of the necessary commercial...

Minimum Qualification, Knowledge and Experience: Degree in Information Technology or 3 Year National Diploma or equivalent professional qualifications. Leading industry certification in IT Service Delivery Management ITIL v4 Foundation and Intermediate certifications 5 years experience working in a ITIL service delivery environment. 5 years experience...