IT Customer Support and Service Delivery Officer

COMPANY OVERVIEW:BAC-Care specializes in Third-Party Maintenance and Support around datacenter infrastructure (Server, Storage & Networking Equipment) to the most demanding clients in Africa. Our head office is based in Centurion, Gauteng.BAC-Care offers customizable Service Level Agreements, to customers across Africa, ranging from 9x5xNBD to 24x7x4 hour...

EXCLUSIVE NETWORKS| Introduction**"Exclusive Networks (EXN) is a global cybersecurity specialist that provides partners and end-customers with a wide range of services and product portfolios via proven routes to market. With offices in over 45 countries and the ability to serve customers in over 170 countries, we combine a local perspective with the scale...

Our Service Delivery Managers (SDM) are professional technical services managers responsible forCo-coordinating the delivery of services to key customers. The SDM plays a vital role in creating long-term healthy customer relationships, acting as the bridge between the customers and our operational delivery teams. The key responsibilities of the SDM are...

Responsibilities:Provide technical support to customers and handle support queries related to the company's products and solutions, particularly within the property industry.Provide beginning to end resolution to all reported issues.Maintain a positive outlook on life, work, and interactions with others.Pay attention to detail and exhibit a passion for...

Managed Talent Solutions is looking for an ICT Service Delivery Manager for one of their client based in Pretoria. The IT Service Delivery Manager (SDM) will be responsible for IT Service Delivery as defined by the ITIL Framework under the guidance of the Manager: ICT Infrastructure, with a primary focus on managing the overall delivery of IT services to the...

Monitor open orders and forecast monthly invoices.Arrange delivery and installation of new cabinets.Assist customers with after-sales service related to newly installed cabinets.Cross border travel arrangements, acquiring the invitation letter from the client,Scheduling of Covid tests for technicians, acquiring a border letter from the insurance for the...

Job Purpose and Overview: To provide CLC as a business and Customer Experience Centre (CEC) with the necessary support in performing administrative duties including tasks relating to matters that impact CLC positively to assist and contribute to the smooth and efficient running of the Customer Experience Centre (CEC) and the CLC business. Qualifications and...

Minimum Qualification, Knowledge and Experience: Degree in Information Technology or 3 Year National Diploma or equivalent professional qualifications. Leading industry certification in IT Service Delivery Management ITIL v4 Foundation and Intermediate certifications 5 years experience working in a ITIL service delivery environment. 5 years experience...

CLC is based in Centurion, Gauteng, and operates mostly within the Short-Term Insurance Industry. CLC is a dynamic and forward-thinking company committed to delivering excellence. As a leader in our field, we pride ourselves on innovation, professionalism, and a commitment to our clients' success.CLC is currently recruiting for a Customer Experience Centre...

This role is perfect for a dynamic and customer-oriented individual looking to grow in a supportive and vibrant work environment. If you are enthusiastic, proactive, and committed to providing excellent service, we encourage you to apply and join our client's successful team.Responsibilities:Customer Interaction: Handle inbound and outbound calls to take...

Business unit, Department, ReportingBusiness Unit:DPSDepartment: Applications Solutions (SAP CoE) Core DescriptionResponsible for co-coordinating the delivery of services into BCX - Application Solutions - SAP COE's customers. Ensure long-term healthy client relationships, acting as the bridge between the client and the SAP COE operational delivery teams....

Job Summary: The Road IT Support Tech is responsible for providing technical support and assistance to our clients. This role involves troubleshooting and resolving hardware, software, and network issues, maintaining IT systems, and ensuring smooth functioning for clients. The Onsite IT Support Tech plays a critical role in supporting our clients and meeting...

Responsibilities:Customer Interaction: Handle inbound and outgoing calls to process orders from current clients and follow up on potential leads.Client Engagement: Communicate and interact with customers over the phone to showcase the company's products and services, emphasizing advantages and characteristics.Client Relationship Management: Sustain and...

CLC is looking for a Contact Centre Finance Administrator to join the team.Job Purpose and Overview:The main role of the Customer Experience Financial Administrator is to handle administrative and financial tasks for the Customer Experience Centre to ensure timely Invoicing within the set SLAs.Qualifications and Experience:Grade 12 certificate or an...

Customer Service PERMANENTJHB000153SALES AND MARKETINGGauteng, Centurion**Customer Service Consultant Responsibilities for Junior Customer Service Agent Processing of Customer Orders Handling of Customer queries Excellent verbal and written communication skills Collaborating with Sales Reps, Sales Agents, and Customers daily Collaborating with various...

The successful applicant will join the Business Support team and will be asked to become involved in the following tasks:management principles - To take ownership of user problems and be proactive when dealing with user issues - To ensure all calls are logged on the call logging system and maintain full documentation and ensurethe calls have been updated and...

SHOUT-IT-NOW believes in a world where youth are empowered to make the best choices for their own health and wellbeing.SHOUT-IT-NOW OFFERS COMPREHENSIVE, EASILY ACCESSIBLE SERVICES TO THE YOUTH, IN SAFE ENGAGING SPACESSHOUT-IT-NOW uses innovative social behaviour change approaches to effectively engage youth and create demand for our health and wellbeing...

PURPOSEThe role is responsible for customer service agent is to ensure all deliveries are follows-up on timeously as per Customer SLA, that all reports are submitted timeously with the relevant remarks/feedback in order to keep the Customer well informed/updated at all times. Ensure functions are performed effectively and efficiently. Always attend to...

CLC is located in Centurion, Gauteng, and is active mainly within the Short-Term Insurance sector. We are a dynamic and forward-thinking organization dedicated to delivering top-notch performance. As pioneers in our field, we stand out for our innovation, professionalism, and unwavering commitment to our clients' prosperity.We are currently seeking a Contact...

The Role PURPOSE**The role is responsible for customer service agent is to ensure all deliveries are follows-up on timeously as per Customer SLA, that all reports are submitted timeously with the relevant remarks/feedback in order to keep the Customer well informed/updated at all times. Ensure functions are performed effectively and efficiently. Always...