IT Support Officer

3 weeks ago

Centurion, South Africa BLUE CORE Full time

Reporting to the Team Leader of the Support desk working within the IT support Team, the key purpose of the IT Support officer is to provide efficient, timely, accurate and reliable IT support to the customers of Council’s IT department while also assisting these customers to utilise IT to their best advantage and contributing to the development and implementation of measures to improve and enhance IT support services.

You will be responsible for:

- Excellent Customer Service is delivered to ensure a great customer experience for the Organisation
- Technology, systems and solutions are provided and maintained within IT standards and practices
- Participate as a member of the IT Support team in department Projects and Initiatives
- Service Desk calls are classified, responded to and resolved in a timely, accurate and effective manner
- Liaising with Contractors, Consultants, Vendors and service providers on matters relating to internal IT support
- Purchasing of peripherals and monitoring stock levels

**Key Selection Criteria**:
To be successful in this role, you will bring the following skills and competencies:

- Post-secondary qualifications in Information Technology or related discipline, may include any of the following;
- Computer Science (diploma or equivalent)
- Information Technology (diploma or equivalent)
- Relevant industry-based training
- Minimum 3 years’ experience in a related field
- A solid understanding of the role of the Help Desk and 1st & 2nd Level support
- Experience supporting Windows 10/11 and Office 365 in an enterprise environment
- Experience administering Active Directory/Azure Entra ID and Intune

**Desirable**:

- ITIL qualifications
- Experience in Local Government
- Microsoft Exchange 2019 (or above) administration experience
- Enterprise Telephony system (PBX) support experience
- Experience supporting mobile devices using a Mobile Device Management (MDM) solution (Airwatch)

**Mandatory pre-employment requirements**:

- Be willing to undergo and complete a satisfactory criminal history check
- Provide or obtain an employment-based Working with Children check

**What we can offer you in return**:

- A work life/balance through flexible and hybrid working arrangements
- Generous leave provisions, including accrued time off, parental leave, three days of wellbeing leave per year, cultural and ceremonial leave, gender affirmation leave, plus the ability to purchase up to four weeks additional leave per year
- Dedicated Staff Wellbeing programs, events and gym membership discounts
- Learning and development opportunities so our people can grow and thrive
- A Parkland surrounded office that is only short 500m stroll to the beach
- Free onsite staff parking plus hybrid vehicles that employees can book for work related travel
- A Green Money program, that rewards our staff for taking simple everyday steps to a more substantiable and climate aware living

If you are ready to be part of our incredible organisation, and you think this role is the right fit for you, then we look forward to finding out more about you and what you would bring to this role.

**Job Types**: Full-time, Permanent

**Salary**: R12,000.00 - R16,000.00 per month

**Education**:

- Diploma (preferred)

Ability to Commute:

- Centurion, Gauteng (required)

Ability to Relocate:

- Centurion, Gauteng: Relocate before starting work (required)

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