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Helpdesk Support Coordinator

7 months ago

Centurion, South Africa Stepco Recruitment Full time

**POSITION: Helpdesk Support Coordinator**

**Area: CENTURION**

A Service Desk Coordinator manages help desk professionals like Service Desk Agents in their day-to-day activities of customer support. They take over problem-solving for more complex problems, troubleshoot technical issues and update functional systems, as well as create work schedules and train new employees.

**Requirements**:

- Self-motivated and adept problem-solving orientation
- Knowledge of Internet protocols (TCP/IP, SMTP, HTTP)
- 3-4 years of experience in a support/helpdesk position
- MCSE/CCNA certifications a plus
- A+/Network+ Certification a plus
- Experience working within a facilities organization preferred
- Project management and planning skills in service of the customer support team
- Leadership and motivational skills
- Directing team members in their day-to-day activities and supporting them in troubleshooting

**PLEASE NOTE: We read all the CV's that are sent to us. Due to a high volume of CVs received, our response time might be delayed but please just bear with us. IF, HOWEVER YOU HAVE NOT HEARD FROM US WITHIN TWO WEEKS, PLEASE CONSIDER YOUR APPLICATION UNSUCCESSFULL**

**Salary**: R2.00 - R3.00 per month

Ability to commute/relocate:

- Centurion, Gauteng: Reliably commute or planning to relocate before starting work (required)