Helpdesk Support Coordinator

**ROLE AND RESPONSIBILITIES** The Helpdesk Consultant provides support and technical assistance to customers who are using software, hardware or other computer systems and need help completing tasks or troubleshooting problems through diagnostic tests and remote access to their computers. They have the capability to solve customer issues telephonically and...

**ROLE AND RESPONSIBILITIES** The Helpdesk Consultant provides support and technical assistance to customers who are using software, hardware or other computer systems and need help completing tasks or troubleshooting problems through diagnostic tests and remote access to their computers. They have the capability to solve customer issues telephonically and...

**ROLE AND RESPONSIBILITIES** The Helpdesk Consultant provides support and technical assistance to customers who are using software, hardware or other computer systems and need help completing tasks or troubleshooting problems through diagnostic tests and remote access to their computers. They have the capability to solve customer issues telephonically and...

Business unit, Department, Reporting **Business Unit**: **Department**: **Reports to**: Core Description The purpose of the job is to provide a well-managed and operational Helpdesk and helpdesk environment for BCX Retail to maintain and improve customer satisfaction levels. Key Deliverables / Primary Functions Maintain & exceed customer...

Company Description OUTsurance is a customer-centric financial services company with a global foot print. We are vibrant, successful and values orientated with an awesome dynamic culture encapsulated by the ethos that clients and staff “always get something OUT.” Our success can be attributed, amongst other things, to the outstanding people that work for...

Company Description OUTsurance is a customer-centric financial services company with a global foot print. We are vibrant, successful and values orientated with an awesome dynamic culture encapsulated by the ethos that clients and staff “always get something OUT.” Our success can be attributed, amongst other things, to the outstanding people that work...

Company Description **Job Description**: **Responsibilities**: - Acknowledge calls logged from helpdesk and assisting the user with their problems and ensuring it is closed within SLA. - To deliver a service with the best possible solution within OUTsurance Shares Services standards and procedures. - Support of basic voice infrastructure. - Support of all...

Company Description OUTsurance has been propelling the South African insurance industry forward for the last 24 years. As leaders in the field, we’re always looking for innovative ways to create digitally-advanced solutions, without losing sight of our human values. Our continued success can be attributed to OUTstanding employees who set the bar high...

**Company Overview**Ampath Laboratories is a leading provider of medical testing and laboratory services.Our company is committed to providing high-quality services to our clients and patients.Job Description:As a Procurement Officer, you will be responsible for coordinating and arranging the procurement and maintenance of laboratory/office equipment,...

Structure, Grade & Reporting Job grade/level OP1 Business Unit Digital Solutions Platform Department Retail & Heath Solutions Position reports to Team Leader Span of Control 0 Core Description Provides remote support and assistance to BCX clients. Determining root cause and finding appropriate solutions that satisfy the clients needs. Key Deliverables /...

IT Support services company based in Centurion is searching for an experienced Helpdesk and Operations Manager. **Requirements**: - Matric and relevant IT qualifications - 5+ years' experience in technical support and management - At least 5 years' experience at a senior level preferably with experience in an MSP (managed Service Provider) - Operations...

**Key Performance Area**: - Maintain log of completion of assigned queries. - Manage IT support documentation and records. - Report daily, weekly, monthly on IT unresolved issues, threats and planned activities. - Conduct and report on failure analyses. - Implement timeous software updates. - Assist in IT training support for users (Induction as well as...

**Purpose of the Job**: The purpose of the Business Support Coordinator role is responsible to provide efficient, proactive, responsive comprehensive administrative support and logístical coordination services to the Divisional Property manager and the management team. The role oversees and ensures the smooth running of the reception and kitchen and...

**Introduction** - Through our client-facing brands Metropolitan and Momentum, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations.**Role Purpose** - The role of this...

**Responsibilities**: **Database Platform Management**: - Manage the company’s data platform, including design, operation, security and documentation. - Train and assist users and liaise with 3rd party suppliers. - Monitor and optimize performance and troubleshoot errors. **Data Platform (Database & BI) Administration & Analysis**: - Analyse requests...

**Overview**: Westrocon is looking for a support coordinator to manage all offshore clients during their working hours. Currently, the working hours will be according to the US Pacific Time zone (working hours 15:00 - 23:00 SAST). The offshore support coordinator will manage support requests from offshore clients, and coordinate with the support team. They...

Job Duties and Responsibilities: - Workstation and peripheral diagnostics and support - Clearly document support issues and all steps performed in the Customer Relationship Management ticketing system. - Provide technical guidance to L1 agents in the organization, by assisting with customer issues or providing formal or informal training. - Qualifications...

**Job Advert Summary**: Responsible for providing desktop support to all IT end-users. The movement of any IT assets is to be documented appropriately **Minimum Requirements**: Preferred Minimum Education and Experience Senior Certificate Certificate in PC maintenance A+ and N+ Certificate 1-3 years experience in a formal IT environment Critical...

**Responsibilities**: - Install, configure, and maintain desktops, laptops, printers, and other IT equipment. - Assist with user account management, including creating, modifying, and deactivating accounts as needed. - Collaborate with senior IT staff to escalate complex technical issues and follow up until resolution. - Perform routine maintenance tasks...

We seek a motivated and enthusiastic school leaver to join our IT team as an Entry-Level IT Support Technician. This role is ideal for someone passionate about technology and eager to develop their skills in a hands-on environment. You will provide first-line support, troubleshoot basic IT issues, and assist in maintaining our IT systems.They offer the...