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Help Desk-centurion
2 weeks ago
PURPOSE OF THE ROLE
Help Desk Administrator provide support to a company's clients.
Essential job duties for this role include ensuring a pleasant customer experience, diagnosing, and solving customer issues, managing customer accounts, taking incoming phone calls.
RESPONSIBILITIES
- Ensure customer satisfaction.
- Manage all desk administrative duties.
- Follow up with customers as needed to ensure any problems are resolved.
- Ensuring high levels of customer satisfaction through excellent sales service
- Welcome and greet customers.
- Keep up to date with product information.
- Accurately describe product features and benefits
- Follow all company policies and procedures.
Requirements:
- Matric Certificate
- Ability to prioritize.
- Willing to work overtime.
- Proven working experience in retail sales.
- Basic understanding of sales principles and customer service practices
- Solid communication and interpersonal skills
- Friendly, helpful, confident, and engaging personality
- Basic administration skills
ATTRIBUTES:
- Initiative
- Willingness to learn.
- Adaptability
- Confidence
- Willing to work under pressure.
- Time management
- Teamwork skills
- Attention to details.
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