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Technical Support Analyst
3 weeks ago
We are looking to hire a Technical Support Analyst at a Pharmaceutical Manufacturing plant
**Technology experience**:
- Microsoft SQL Server (any)
- Microsoft Windows Server 2012+
- MCSE would be a plus.
- CompTIA A+ or equivalent.
- Jira
**Relevant Experience (Not mandatory)**:
- Warehouse
- Stock Management
- Manufacturing
**Responsibilities**:
The primary role of this person will be to offer primarily on-site support for a warehouse, manufacturing, and order management system. The will assist users in capturing the correct data and making the best use of the in-house system. The user must assist with SQL queries for data validation as well as user experience support.
Technical Support Analysts have the following essential responsibilities:
- To update and document external client issues.
- To perform analysis and determine client problems, and document these issues..
- To provide solutions for network and system related issues, and to provide detailed documentation along with it.
- To perform a cause analysis either on-site or remotely.
- To assist customers for the purpose of improving processes related to system issues.
- To maintain error logs in coordination with IT departments, and to maintain resolution reports.
- To offer recommendations — based on various metrics — on how to improve the support process in its entirety.
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