Customer Support Specialist

2 weeks ago


Centurion, Gauteng, South Africa The Talent Hive Full time
The successful applicant will join the Business Support team and will be asked to become involved in the following tasks:
management principles - To take ownership of user problems and be proactive when dealing with user issues - To ensure all calls are logged on the call logging system and maintain full documentation and ensure

the calls have been updated and resolved in the SLA time periods - Respond to enquiries from clients and help them resolve queries for example user access, XML etc - Support users in the use of computer equipment by providing necessary training and advice - Investigate more complex service issues and support other Customer Service Specialists with

investigations - Answer customer phone calls, assist callers with a variety of issues

  • Communicate with the customers and give them a comfort level that their issue is being properly addressed
  • Setting up and maintaining a process file for all the Customer Support Specialists
Qualification

Minimum Requirements:

  • Matric
  • PC literacy: Good knowledge of Microsoft Office software (especially Word and Excel)
  • An understanding of shortterm insurance products
  • Previous experience on a shortterm insurance system

Preferred qualifications:

  • Certificate of Proficiency (or better) of the Insurance Institute of SA
  • Some formal training in business analysis, business process management or related
Work Experience

Minimum Requirements:

  • 2 years working experience in a shortterm Insurance/Financial Services environment

Preferably, in addition to the above:

  • Personal lines and commercial lines short-term insurance, either in an insurance company or broking environment
  • Exposure to policy management, claims and accounting systems, be it in the role of underwriting, claims management, software support, help desk or system administration

TECHNICAL COMPETENCIES

Minimum Requirements:

  • PC literacy: Good knowledge of Microsoft Office software (especially Word and Excel)

Preferably in addition to the above:

  • A basic understanding of databases and financial transaction processing systems
  • An understanding of shortterm insurance products
and rating methods

Applicants must have a clear ITC, clear criminal record, and excellent previous employment references.

Between - 3 Years

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