Customer Support

1years - Act as a software Subject Matter expert and provide tier 3 technical escalation - Conduct root cause analysis through your access to the code base and log files - Manage and prioritise customer escalations in line with SLA’s - Develop timely workarounds and communicate this with the customer in a timely manner - Mentoring and supporting level 1...

Key Performance Area: - Effectively monitor, control and support service delivery, ensuring systems, methodologies and procedures are followed for the optimum delivery of service - Review and optimize processes and procedures - Ensure that delivered services are fit for purpose, carrying out relevant reviews as necessary - Manage the services provided by...

**Wondering what’s within Beckman Coulter Diagnostics? Take a closer look.** At first glance, you’ll see that for more than 80 years we’ve been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be supported, and always be yourself. We’re building a culture that celebrates...

Must have a passion for the industry - Attention to detail - Diligent troubleshooter - Ability to multitask - Fluent in English ( Second language beneficial ) - Must work well in a dynamic environment Ability to commute/relocate: - Centurion, Gauteng: Reliably commute or planning to relocate before starting work (required) Application Question(s): -...

**Job Duties/Responsibilities will include**: Verify and update all customer details onto the system Review and assess customers affordability and credit worthiness Offer debit order option with every customers' call Capture 30 Orders per hour Maintain customer services Ensure a polite, friendly, and professional confirmation service is offered to all...

**Customer Service** **2023-07-13 - 2023-08-12** **PERMANENT** **JHB000153** **SALES AND MARKETING** **Gauteng**, Centurion** Customer Service Consultant - Responsibilities for Junior Customer Service Agent - Processing of Customer Orders - Handling of Customer queries - Excellent verbal and written communication skills - Collaborating with Sales Reps,...

We are looking for a young and enthusiastic individual to join our team as a **Customer Care Consultant.** **Responsibilities**: - Provide Customer support/services within the customer care centre - Resolve customer enquiries and complaints - Liaise with the dealer network; Dealer Support - Capture, record, and report on new leads as and when they land -...

This role entails providing effective technical support to end users by maintaining, installing, configuring and repairing computer systems and other technologies in the business. The incumbent will ensure relevant accurate record-keeping of IT related tasks, assets and procedures while maintaining an excellent customer service oriented approach to all...

Gauteng, Centurion - Annually Cost To Company (Market related) A well-established financial services business is seeking to appoint a Head: Customer Experience The Head: Customer Experience will oversee the delivery of customer experience services that will ensure that internal and external customers have a positive and seamless experience throughout...

Business unit, Department, Reporting Business Unit CPS Department EIS Reports To Senior Manager Grade M5 Core Description To oversee and direct technical support for core infrastructure to transform IT and realise the digitalisation journey for our clients. To lead the facilitation of operations architecture and IT continuity management for technical support...

Attention to detail - Diligent troubleshooter - Ability to multitask - Well spoken - Fluent in English - Must work well in a dynamic environment - Technical knowledge required Ability to commute/relocate: - Centurion, Gauteng: Reliably commute or planning to relocate before starting work (required)

Leading international company is looking for a Front Line IT Support person who will be responsible for providing front line support to operations as a bridge between core IT department functions and the needs of business. **Main Duties** - Undertake operational IT support tasks as directed by Line Manager - Receiving, logging and management of incidents...

**POSITION: Helpdesk Support Coordinator** **Area: CENTURION** A Service Desk Coordinator manages help desk professionals like Service Desk Agents in their day-to-day activities of customer support. They take over problem-solving for more complex problems, troubleshoot technical issues and update functional systems, as well as create work schedules and...

**Job Duties/Responsibilities will include**: Provision of general product information (pre-sales and post-sales) about the Products and processes relating to configuration, installation, updates and feature set support Error resolution status reports to End User(s) Resolution of Errors previously identified and addressed through documentation...

The IT System Administrator is responsible for maintaining, advising, integration, procurement and developing of Stowe Holdings ICT Infrastructure as well as our suppliers/clients across all regions. He/She will be able to assist colleges and help the ICT Manager where applicable. **SUPPORT SERVICES (30%)** - Call Logging System (HEAT) - Accounting System...

Desired Experience & QualificationSenior IT Support TechnicianThis is a full time position based in Centurion.LocationAlthough the position is available at our headquarters in Centurion, the position will require travelingto customer’s premises within South Africa as required and can include overnight stays.Duties and ResponsibilitiesWe provides full stack...

Responsibilities: Provide support to open-source Enterprise customers which includes users with development / engineering backgrounds Participate in once a day office hours to engage with our community. Review contributor pull requests, make suggestions for improvements and edits, and green-light merging of changes to the codebase Bug fixing: working with...

Responsibilities:Provide support to open-source Enterprise customers which includes users with development / engineering backgroundsParticipate in once a day office hours to engage with our community.Review contributor pull requests, make suggestions for improvements and edits, and green-light merging of changes to the codebaseBug fixing: working with...

Gauteng, Centurion - Monthly Cost To Company (Market related) Our client in the Health Care industry has a vacancy available for an IT Operations Support Administrator to join their dynamic team. **Purpose of the position**: The IT Administrator position is to maintain and support systems and networks that enable the company’s operational efficiency....

Company based in Centurion searching for dynamic and customer focused Customer Experience Ambassadors with an Intermediate Life Support or Advanced Life Support qualification. The purpose of the role is to of perform customer service-related duties in a 24/7 Emergency Call Centre, including the effective handling of inbound and outbound calls, logging cases...