Ops Man: Serv Desk Supp

Business unit, Department, Reporting **Business Unit**: CPS **Department**: Service Management - CFC **Report to**: Customer Service Centre Core Description This role is responsible for the overall process governance with regards to the service desk. This includes working closely with all components of the service management team to ensure that the...

**Ops Spec**: Service Delivery Business Unit Operate Department Service Delivery - Philip Job grade S6 Core Description The Ops Specialist in Service Management is responsible for overseeing and optimizing the delivery of services within the allocated customers. This role primarily involves desk-based activities, but not limited to, including monitoring...

**Core Description**: To provide specialised assistance, within own areas of expertise, on most aspects of the technology with regard to support for core network and services operations, project rollout, the NNOC (Tier 0 and 1), as required to planning, build, systems management, procurement, technology and services integration, marketing and training....

**Ops Spec**: Service Delivery Business Unit Operate Department Service Delivery - Gary Job grade S6 Core Description The Ops Specialist in Service Management is responsible for overseeing and optimizing the delivery of services within the allocated customers. This role primarily involves desk-based activities, but not limited to, including monitoring...

**Ops Spec**: Service Delivery (Temp) Business Unit Operate Department Service Delivery Job grade S6 Core Description The Ops Specialist in Service Management is responsible for overseeing and optimizing the delivery of services within the allocated customers. This role primarily involves desk-based activities, but not limited to, including monitoring...

Business unit, Department, Reporting Business Unit **Cloud Platform Solutions Department Service Management**: CFC Position reports to Manager: Call Desk Job grade M6 Core Description Responsible to supervise the Customer First Centre (CFC) IT Service Desk operations daily to enhance service excellence towards customers, in accordance with contractual...

Structure, Grade & Reporting Job grade/level OP1 Business Unit Cloud Platform Solutions Department Customer First Centre Position reports to Manager : IT Service Desk Span of Control 0 Level of Engagement Interact directly with internal & external clients Core Description To carry out the identification, logging, resolution of password related calls, and...

Business Unit, Department, Reporting Job grade/level M6 Business Unit Cloud Platform Solutions Department Field Services Position reports to Manager: Service Centre M5 Span of Control 11 Direct Core Description Responsible for managing all staff members within the desk to ensure that the provision of a high level of service is upheld in order to ensuring...

**Ops Spec**: Service Delivery Business Unit Operate Department Service Delivery - Wayne Job grade S6 Core Description The Ops Specialist in Service Management is responsible for overseeing and optimizing the delivery of services within the allocated customers. This role primarily involves desk-based activities, but not limited to, including monitoring...

**Ops Spec**: Service Delivery Business Unit Operate Department Service Delivery - (Kennedy) Job grade S6 Core Description The Ops Specialist in Service Management is responsible for overseeing and optimizing the delivery of services within the allocated customers. This role primarily involves desk-based activities, but not limited to, including monitoring...

**Core Description**: Support data driven solutions by leveraging your **service engineering and ML Ops **experience** **across a wide set of use cases within the Telkom Group and throughout its customer base. In this role, you will become a member of Telkom Strategic Insights (TSI), a new team within Telkom Group’s Strategic Division; focused on maturing...

**YOUR RESPONSIBILITIES WILL INCLUDE**: - Plan the release of project deliverables and release life cycle with the approval of Business and ICT Managers. - Communicate the project-related release management tasks such as release plans, timelines, requirements, etc. between different project and business teams. - Identify the release related risks and...

Business unit, Department, Reporting Business Unit **Cloud Platform Solutions Department Service Management**: CFC Position reports to Manager: Call Desk Job grade M6 Core Description Responsible to supervise the Customer First Centre (CFC) IT Service Desk operations daily to enhance service excellence towards customers, in accordance with contractual...

Business unit, Department, Reporting Business Unit Cloud Platform Solutions Department Service Management - CFC Position reports to Manager: Customer Service Centre Job grade M6 Core Description Responsible for the quality of the service management experience especially how it relates to the Interactive Tickets process. This includes the pro-active tracking...

**Introduction** - Through our client-facing brands Metropolitan and Momentum, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations. We help people grow their savings,...

**Job Advert Summary**: At the heart of Exxaro Resources, our success story is not just written in numbers but in the vibrant tapestry of our people. We are more than a company. We are a winning team, a community of passionate individuals who find fulfilment in shared victories. Joining Exxaro isn't just about a job; it's about becoming part of a winning...

Business unit, Department, Reporting Business Unit Operate Department IT Operations Centre (ITOC) Job grade/level M6 Core Description To be responsible for leading and managing the support team within the IT Operations Centre (ITOC) by overseeing the delivery of services, within the dedicated incident response centre and provide support for IT Service desk...

**Key Outputs**: - Organize and co-ordinate the personnel, the supplies and equipment toward the achievement of a successful food service operation. - Supervise and delegate at the various stages of the food service operation. I.e., ordering, receiving, storing of goods, issuing, preparation, cooking, serving, cleaning, disposals, etc. - Exercise control...

Business unit, Department, Reporting Business Unit Cloud Platform Solutions Department Service Management - CFC Position reports to Snr Manager: CFC i.RevHub Job grade S6 Core Description Drive the ChatBOT implementation platform capabilities, followed by continued ChatBOT experience testing to ensure the BOT is answering with the right level of detail, tone...

Business unit, Department, Reporting **Business Unit**: DPS **Department**: Application Solutions Payroll Solutions CoE Core Description Ensure that all requests form users for assistance are managed promptly and effectively Pro-actively ensure that users make effective use of the facilities available to them Manage substantial amounts of inbound and...