Complaints Resolution Specialist

Job Title: Client Escalations SpecialistLead Generation Group is seeking a skilled Escalations Manager to join their team in resolving escalated client complaints and issues.Key Responsibilities:Manage and resolve escalated client complaints, ensuring high customer satisfaction.Act as primary point of contact for UK and USA clients.Utilize expert...

Escalations Resolution Specialist - Job DescriptionAt Lead Generation Group, we are looking for an experienced Escalations Resolution Specialist to join our team in Cape Town.The successful candidate will be responsible for managing and resolving client complaints and issues, particularly with clients based in the UK and USA.Main Duties:Resolve escalated...

About the RoleWe are looking for a skilled Escalations Specialist Lead to join our team at the Lead Generation Group. In this role, you will be responsible for managing and resolving escalated client complaints and issues.This position requires strong de-escalation techniques and conflict resolution skills, as well as a thorough understanding of company...

Key ResponsibilitiesThe Escalations Specialist Lead will be responsible for:Managing and resolving escalated client complaints and issuesDeveloping and implementing strategies to reduce the frequency of escalations and enhance overall client experienceWorking closely with other departments to identify root causes of complaints and implement continuous...

Key ResponsibilitiesAs a Customer Service Agent at Daily Maverick, you will be responsible for handling customer inquiries and resolving issues in a timely and professional manner.You will utilize your communication skills to provide excellent customer service and work closely with internal teams to achieve shared goals.Provide exceptional customer service...

Lead Resolution and Compliance OfficerAs a Lead Resolution and Compliance Officer at Lead Generation Group, you will be responsible for ensuring compliance with company policies and procedures while resolving client complaints.Your expertise in de-escalation techniques and conflict resolution will be invaluable in this role.About the Position:Ensure...

Satisfaction and Escalations SpecialistJoin our team as a Satisfaction and Escalations Specialist and take on a challenging role that requires strong problem-solving skills and attention to detail.You will be responsible for managing client complaints and ensuring timely resolution.About the Job:Manage and resolve escalated client complaints.Develop...

Client Advocacy LeadLead Generation Group is seeking a skilled Client Advocacy Lead to advocate for clients and resolve escalated complaints.Key Responsibilities:Advocate for clients and resolve escalated complaints.Act as primary point of contact for clients.Utilize expert de-escalation techniques to handle challenging situations effectively.Adhere to...

About the Role:We are seeking a Senior Debt Resolution Specialist to join our team at Nimble Group. As a key member of our High Balance Collections Team, you will be responsible for resolving complex debt cases with tact and diplomacy.As a Senior Debt Resolution Specialist, you will play a critical role in maintaining strong relationships with clients and...

Role Overview:The Claims Resolution Expert will be responsible for resolving insurance claims and ensuring compliance with agreed quality standards and timescales. This role involves proactively contacting customers by telephone and in writing to resolve issues and de-escalate conflicts.Responsibilities:* Assess individual customer and agent situations to...

Role SummaryThe Technical Operations Manager will be responsible for owning and streamlining the end-to-end incident management process, ensuring swift resolution of merchant-related issues. This includes monitoring, tracking, and reporting on escalation paths for customer support issues and developing processes to ensure follow-up with customer escalations,...

Complaints Coordinator LeadLead Generation Group seeks a skilled Complaints Coordinator Lead to manage and resolve escalated client complaints and issues.Responsibilities:Manage escalated client complaints, ensuring high customer satisfaction.Act as primary point of contact for clients.Utilize de-escalation techniques to handle challenging situations...

Escalation Resolution SpecialistLead Generation Group is seeking a skilled Escalation Resolution Specialist to resolve escalated client complaints and issues.Key Responsibilities:Resolve escalated client complaints, ensuring high customer satisfaction.Act as primary point of contact for clients.Utilize expert de-escalation techniques to handle challenging...

Job SummaryWe are seeking a skilled Financial Debt Resolution Specialist to join our team at National Debt Consultants. In this role, you will be responsible for assisting clients through their financial journey by offering personalized advice, guidance, and solutions.About the RoleEngage with clients via phone to understand their financial situation and...

In this role, you will work closely with internal teams to provide excellent customer service and resolve any issues that may arise.You will utilize your problem-solving skills to resolve complex customer complaints and collaborate with colleagues to achieve the best possible outcome.Use critical thinking to resolve complex customer complaintsCollaborate...

Job DescriptionThe Lead Generation Group is committed to delivering exceptional customer experiences. Our team strives to provide timely and effective solutions to client complaints and issues.We are seeking an experienced Escalations Specialist Lead to manage and resolve escalated client complaints and issues. This role requires strong de-escalation...

We are seeking an experienced Complaints Resolution Specialist to join our team at the Lead Generation Group.About the Role:In this role, you will be responsible for managing and resolving escalated client complaints and issues. You will develop and implement strategies to reduce the frequency of escalations, work closely with other departments to identify...

We are looking for a skilled Contact Centre Specialist to join our team at Callforce. In this role, you will be responsible for delivering exceptional customer service to our clients in the petroleum industry.Your primary focus will be on inbound customer care and client resolution, using your excellent communication skills to resolve customer issues...

The Lead Generation Group is looking for a highly skilled Escalations Specialist Lead to manage and resolve complex client complaints.Job Summary:This role requires strong leadership skills, excellent communication abilities, and a deep understanding of customer needs. Key responsibilities include developing strategies to improve client satisfaction,...

Our mission at Callforce is to revolutionize the contact centre industry by providing innovative solutions and exceptional customer service. We are seeking a highly skilled Customer Service Consultant to join our team and contribute to our success.In this role, you will be responsible for servicing our clients in the petroleum industry, handling inbound...