Current jobs related to Incident Resolution Specialist - Cape Town, Western Cape - Tbwa ChiatDay Inc

  • Incident Management

    7 days ago

    Cape Town, Western Cape, South Africa Rain Full time

    Key Responsibilities:Responsible for planning and coordinating all the activities required to perform, monitor, and report on the incident management process.Manages the remediation of any deviation of a process and inform the relevant department.Responsible for communicating to the relevant stakeholders on the current incident.Point of contact for all Major...

  • Technical Incident Manager

    2 hours ago

    Cape Town, Western Cape, South Africa Network Full time

    **Job Summary:**As a Technical Incident Manager, you will play a critical role in ensuring the smooth operation of our systems. You will be responsible for monitoring system health, identifying and resolving issues, and collaborating with cross-functional teams to drive incident resolution.This is an excellent opportunity for someone who is detail-oriented,...

  • Incident Response Lead

    4 days ago

    Cape Town, Western Cape, South Africa Ananzi Full time

    Ananzi is seeking an Incident Response Lead to join our team. As an Incident Response Lead, you'll play a critical role in developing and implementing incident response plans and procedures to ensure timely and effective response to security incidents. You'll work closely with our security teams to identify and analyze security threats, and collaborate with...

  • Escalation Resolution Specialist

    3 days ago

    Cape Town, Western Cape, South Africa Lead Generation Group Full time

    About the RoleWe are looking for a skilled Escalations Specialist Lead to join our team at the Lead Generation Group. In this role, you will be responsible for managing and resolving escalated client complaints and issues.This position requires strong de-escalation techniques and conflict resolution skills, as well as a thorough understanding of company...

  • Incident Response Specialist

    3 days ago

    Cape Town, Western Cape, South Africa Fidelity Services Group Full time

    Emergency Response SpecialistWe are seeking a skilled and dedicated Firefighter to join our team at Fidelity Services Group.This is an exceptional opportunity for someone who is passionate about emergency response, fire protection, and rescue operations. As an Emergency Response Specialist with us, you will be responsible for responding to fires, rescues,...

  • Digital Forensics and Incident Response Expert

    5 days ago

    Cape Town, Western Cape, South Africa S-RM Full time

    About Our TeamWe are a close-knit team of cybersecurity professionals who share a passion for innovation and excellence. Our team is committed to delivering high-quality services and fostering a culture of equality, diversity, and inclusion.We believe in investing in our employees' growth and development, providing opportunities for professional advancement...

  • Complaint Resolution Strategist

    2 hours ago

    Cape Town, Western Cape, South Africa Lead Generation Group Full time

    Escalations Manager LeadThe Lead Generation Group is seeking a highly skilled Escalations Specialist Lead to manage and resolve complex client complaints.This role requires strong leadership skills, excellent communication abilities, and a deep understanding of customer needs.Key responsibilities include developing strategies to improve client satisfaction,...

  • Financial Debt Resolution Specialist

    6 days ago

    Cape Town, Western Cape, South Africa National Debt Consultants Full time

    Job SummaryWe are seeking a skilled Financial Debt Resolution Specialist to join our team at National Debt Consultants. In this role, you will be responsible for assisting clients through their financial journey by offering personalized advice, guidance, and solutions.About the RoleEngage with clients via phone to understand their financial situation and...

  • Complaints Resolution Specialist

    5 days ago

    Cape Town, Western Cape, South Africa Lead Generation Group Full time

    We are seeking an experienced Senior Customer Advocate to join our team at the Lead Generation Group.Job Description:This role involves managing and resolving escalated client complaints and issues. Key responsibilities include developing strategies to reduce escalation frequency and enhance overall client experience, working with other departments to...

  • Conflict Resolution Specialist

    2 hours ago

    Cape Town, Western Cape, South Africa Morae Full time

    Job DescriptionThe ideal candidate for this role will be responsible for managing and resolving complaints in accordance with relevant laws, regulations, and company policies.Key Responsibilities:Investigate complaints and ensure the timely and effective resolution of cases.Provide detailed reports on case progress, findings, and outcomes to senior...

  • Cyber Resilience Specialist

    5 days ago

    Cape Town, Western Cape, South Africa S-RM Full time

    We are seeking a skilled Cyber Resilience Specialist to join our team at S-RM. In this role, you will work closely with clients to help them develop and implement effective cybersecurity strategies that align with their business goals.As a senior member of our Offensive Security service, you will be responsible for leading on complex projects and working...

  • Enterprise Infrastructure Specialist

    2 hours ago

    Cape Town, Western Cape, South Africa Logicalis Group (DE) Full time

    About the JobWe are seeking a highly skilled specialist to join our platform and compute support team. The ideal candidate will have experience in implementing and managing cloud and compute solutions, as well as experience with Microsoft Azure and VMware.The successful candidate will be responsible for ensuring the smooth running of our enterprise cloud,...

  • Information Security Specialist

    5 days ago

    Cape Town, Western Cape, South Africa S-RM Full time

    About the RoleWe are seeking a skilled Information Security Specialist to join our team at S-RM. As a key member of our Cybersecurity division, you will play a vital role in delivering our managed detection and response services.In this position, you will be responsible for deploying your cybersecurity expertise to monitor security events, lead...

  • Business Applications Technical Support Specialist

    5 days ago

    Cape Town, Western Cape, South Africa Ananzi Full time

    Role Overview:The position of a Business Applications Support Technician is a critical role within our organization, where we seek a talented professional to join our established client support team. The ideal candidate will possess a minimum of 2 years proven experience in providing Level 1 or Level 2 helpdesk support on the Business Central software...

  • Satisfaction and Escalations Specialist

    5 days ago

    Cape Town, Western Cape, South Africa Lead Generation Group Full time

    Satisfaction and Escalations SpecialistJoin our team as a Satisfaction and Escalations Specialist and take on a challenging role that requires strong problem-solving skills and attention to detail.You will be responsible for managing client complaints and ensuring timely resolution.About the Job:Manage and resolve escalated client complaints.Develop...

  • Construction Risk Specialist

    5 days ago

    Cape Town, Western Cape, South Africa Ioco Full time

    About the RoleThis is an exciting opportunity for a highly motivated and experienced Construction Risk Specialist to join our team at Ioco. In this role, you will play a key part in ensuring the safety and well-being of our employees, contractors, and clients.As a Construction Risk Specialist, you will be responsible for identifying potential hazards and...

  • Platform and Compute Systems Engineer

    2 hours ago

    Cape Town, Western Cape, South Africa Logicalis Group (DE) Full time

    About the OpportunityWe are seeking a highly skilled specialist to join our platform and compute support team. The ideal candidate will have experience in implementing and managing cloud and compute solutions, as well as experience with Microsoft Azure and VMware.The successful candidate will be responsible for ensuring the smooth running of our enterprise...

  • Data Center and Cloud Support Manager

    2 hours ago

    Cape Town, Western Cape, South Africa Logicalis Group (DE) Full time

    About the PositionWe are seeking a highly skilled specialist to join our platform and compute support team. The ideal candidate will have experience in implementing and managing cloud and compute solutions, as well as experience with Microsoft Azure and VMware.The successful candidate will be responsible for ensuring the smooth running of our enterprise...

  • Security Operations Centre

    5 days ago

    Cape Town, Western Cape, South Africa S-RM Full time

    About the PositionWe are seeking a highly skilled Cybersecurity Threat Analyst to join our team at S-RM. As a key member of our Cybersecurity division, you will play a vital role in delivering our managed detection and response services.In this position, you will be responsible for deploying your cybersecurity expertise to monitor security events, lead...

  • Senior IT Operations Lead

    2 hours ago

    Cape Town, Western Cape, South Africa Bvnk Group Full time

    Job DescriptionThe Event Management shift lead plays a crucial role in ensuring the smooth running of our customers' environments, taking accountability for all Infrastructure alert incidents and detections as well as their resolution according to the Incident Management and Event Management process.The Event Management team operates 24/7, rotating on a...

Incident Resolution Specialist

1 week ago

Cape Town, Western Cape, South Africa Tbwa ChiatDay Inc Full time
Role Summary
The Technical Operations Manager will be responsible for owning and streamlining the end-to-end incident management process, ensuring swift resolution of merchant-related issues. This includes monitoring, tracking, and reporting on escalation paths for customer support issues and developing processes to ensure follow-up with customer escalations, issue resolution, and customer satisfaction, and internal product prioritization.