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Contact Centre Specialist

1 week ago

Cape Town, Western Cape, South Africa Callforce Full time

Our mission at Callforce is to revolutionize the contact centre industry by providing innovative solutions and exceptional customer service. We are seeking a highly skilled Customer Service Consultant to join our team and contribute to our success.

In this role, you will be responsible for servicing our clients in the petroleum industry, handling inbound customer care and client resolution. You will work closely with internal teams to ensure seamless communication and resolution of customer issues. The ideal candidate will have a strong background in customer service, excellent communication skills, and the ability to work under pressure.

Key responsibilities include:

  • Servicing clients via phone, email, and other communication channels
  • Investigating and resolving customer complaints and issues
  • Collaborating with internal teams to resolve customer issues

We offer a competitive salary package, including R 9500 per month, and opportunities for growth and development. If you are a motivated and results-driven individual, please apply today.