Escalation Resolution Specialist

Satisfaction and Escalations SpecialistJoin our team as a Satisfaction and Escalations Specialist and take on a challenging role that requires strong problem-solving skills and attention to detail.You will be responsible for managing client complaints and ensuring timely resolution.About the Job:Manage and resolve escalated client complaints.Develop...

Complaints Coordinator LeadLead Generation Group seeks a skilled Complaints Coordinator Lead to manage and resolve escalated client complaints and issues.Responsibilities:Manage escalated client complaints, ensuring high customer satisfaction.Act as primary point of contact for clients.Utilize de-escalation techniques to handle challenging situations...

The Lead Generation Group is looking for a highly skilled Escalations Specialist Lead to manage and resolve complex client complaints.Job Summary:This role requires strong leadership skills, excellent communication abilities, and a deep understanding of customer needs. Key responsibilities include developing strategies to improve client satisfaction,...

Escalations Manager LeadThe Lead Generation Group is seeking a highly skilled Escalations Specialist Lead to manage and resolve complex client complaints.This role requires strong leadership skills, excellent communication abilities, and a deep understanding of customer needs.Key responsibilities include developing strategies to improve client satisfaction,...

We are seeking an experienced Senior Customer Advocate to join our team at the Lead Generation Group.Job Description:This role involves managing and resolving escalated client complaints and issues. Key responsibilities include developing strategies to reduce escalation frequency and enhance overall client experience, working with other departments to...

Job OverviewWe are looking for an experienced Escalations Manager Lead to join our team at the Lead Generation Group.About the RoleThis position involves managing and resolving complex client complaints, utilizing strong leadership skills and excellent communication abilities.Key responsibilities include:Developing strategies to reduce the frequency of...

Lead Resolution and Compliance OfficerAs a Lead Resolution and Compliance Officer at Lead Generation Group, you will be responsible for ensuring compliance with company policies and procedures while resolving client complaints.Your expertise in de-escalation techniques and conflict resolution will be invaluable in this role.About the Position:Ensure...

Client Advocacy LeadLead Generation Group is seeking a skilled Client Advocacy Lead to advocate for clients and resolve escalated complaints.Key Responsibilities:Advocate for clients and resolve escalated complaints.Act as primary point of contact for clients.Utilize expert de-escalation techniques to handle challenging situations effectively.Adhere to...

Role Overview:The Claims Resolution Expert will be responsible for resolving insurance claims and ensuring compliance with agreed quality standards and timescales. This role involves proactively contacting customers by telephone and in writing to resolve issues and de-escalate conflicts.Responsibilities:* Assess individual customer and agent situations to...

Job Title: Client Escalations SpecialistLead Generation Group is seeking a skilled Escalations Manager to join their team in resolving escalated client complaints and issues.Key Responsibilities:Manage and resolve escalated client complaints, ensuring high customer satisfaction.Act as primary point of contact for UK and USA clients.Utilize expert...

About UsElectrum is a cutting-edge payments technology company that provides innovative payment processing solutions to businesses worldwide. Since 2012, we've been delivering trusted enterprise-grade payments solutions, establishing ourselves as a respected payments technology partner.We specialise in high-volume, low-value payment schemes and services that...

Escalation Resolution SpecialistLead Generation Group is seeking a skilled Escalation Resolution Specialist to resolve escalated client complaints and issues.Key Responsibilities:Resolve escalated client complaints, ensuring high customer satisfaction.Act as primary point of contact for clients.Utilize expert de-escalation techniques to handle challenging...

Key ResponsibilitiesThe Escalations Specialist Lead will be responsible for:Managing and resolving escalated client complaints and issuesDeveloping and implementing strategies to reduce the frequency of escalations and enhance overall client experienceWorking closely with other departments to identify root causes of complaints and implement continuous...

Job DescriptionThe Lead Generation Group is committed to delivering exceptional customer experiences. Our team strives to provide timely and effective solutions to client complaints and issues.We are seeking an experienced Escalations Specialist Lead to manage and resolve escalated client complaints and issues. This role requires strong de-escalation...

Job SummaryWe are seeking a skilled Financial Debt Resolution Specialist to join our team at National Debt Consultants. In this role, you will be responsible for assisting clients through their financial journey by offering personalized advice, guidance, and solutions.About the RoleEngage with clients via phone to understand their financial situation and...

The Collinson Group is a global leader in loyalty and benefits, dedicated to helping our clients acquire, retain, and optimize the value of their customer relationships.This position involves dealing with inbound claims calls, assessing claims, and providing efficient and friendly customer contact. Key responsibilities include processing claims based on...

Job DescriptionThe ideal candidate for this role will be responsible for managing and resolving complaints in accordance with relevant laws, regulations, and company policies.Key Responsibilities:Investigate complaints and ensure the timely and effective resolution of cases.Provide detailed reports on case progress, findings, and outcomes to senior...

Job title : Student Relations Specialist - Cape TownJob Location : Western Cape, Cape TownDeadline : April 21, 2025Quick Recommended LinksJobs by Location Job by industries Duties and Responsibilities: Student Registration and Academic Progression CounsellingFacilitates consultations with students in cases where a change is required to their current...

Mindmatch Consulting is looking for a highly skilled IT Support Specialist to join our dynamic and expanding Technical IT Services Division. As a 2nd Line Support Engineer, you will provide remote support via tickets raised to resolve customer issues, acting as an escalation point for 1st Line Engineers.Key Responsibilities:Provide technical support via...

We are seeking an experienced Complaints Resolution Specialist to join our team at the Lead Generation Group.About the Role:In this role, you will be responsible for managing and resolving escalated client complaints and issues. You will develop and implement strategies to reduce the frequency of escalations, work closely with other departments to identify...