Financial Debt Resolution Specialist
4 days ago
Job Summary
We are seeking a skilled Financial Debt Resolution Specialist to join our team at National Debt Consultants. In this role, you will be responsible for assisting clients through their financial journey by offering personalized advice, guidance, and solutions.
About the Role
- Engage with clients via phone to understand their financial situation and explain debt management options.
- Provide clear and concise advice on debt review processes, ensuring clients feel empowered and supported.
- Develop customized repayment plans tailored to the client's specific needs and circumstances.
- Demonstrate strong negotiation skills to work with creditors on behalf of clients.
- Build and maintain trust with clients by providing compassionate, attentive service.
- Ensure all client information is kept confidential and accurate within company systems.
- Achieve daily, weekly, and monthly targets while maintaining a high level of customer satisfaction.
Requirements
- At least 1 year of experience in a call center or customer service role (preferred).
- 1 year of experience in cold calling or telesales (preferred).
- Knowledge of debt management solutions and financial matters (preferred).
- Strong communication skills, both verbal and written, with the ability to explain complex financial concepts in an easy-to-understand manner.
- Compassionate, empathetic, and patient demeanor when interacting with clients.
- Strong negotiation and problem-solving skills.
- Ability to work independently and as part of a team.
- Must be organized and detail-oriented.
- Being multilingual is a strong advantage.
What We Offer
- Market Related salary with commission per product sale.
- Uncapped commission packages available.
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