Senior Debt Resolution Specialist
7 days ago
About the Role:
We are seeking a Senior Debt Resolution Specialist to join our team at Nimble Group. As a key member of our High Balance Collections Team, you will be responsible for resolving complex debt cases with tact and diplomacy.
As a Senior Debt Resolution Specialist, you will play a critical role in maintaining strong relationships with clients and stakeholders while ensuring timely resolution of debts.
You will be responsible for negotiating with debtors, communicating effectively with colleagues, and contributing to a positive work environment.
This is an exciting opportunity to join a dynamic team and take your collections career to the next level.
Key Responsibilities:Implement effective negotiation strategies to resolve complex debt cases
Treat debtors with respect and empathy while maintaining professional boundaries
Ensure accurate and timely communication with debtors regarding their accounts and any collection efforts
Offer flexible and manageable repayment options, where appropriate and feasible
Resolve disputes or issues with debtors in a fair and equitable manner
Maintain compliance with all relevant laws and regulations governing debt collection practices
Collaborate with other departments to ensure a seamless customer experience across the entire debt collection process
Perform other ad-hoc duties as required
Minimum 3 years debt collections or credit management experience
Experience in collections on banking portfolios is advantageous
Computer literate (MS Office) at an intermediate level
Working knowledge of Collections systems is advantageous
Ability to work in a fast-paced and ever-changing environment
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