Senior Debt Resolution Specialist

7 days ago


Cape Town, Western Cape, South Africa Nimble Group Full time

About the Role:

We are seeking a Senior Debt Resolution Specialist to join our team at Nimble Group. As a key member of our High Balance Collections Team, you will be responsible for resolving complex debt cases with tact and diplomacy.

As a Senior Debt Resolution Specialist, you will play a critical role in maintaining strong relationships with clients and stakeholders while ensuring timely resolution of debts.

You will be responsible for negotiating with debtors, communicating effectively with colleagues, and contributing to a positive work environment.

This is an exciting opportunity to join a dynamic team and take your collections career to the next level.

Key Responsibilities:
  1. Implement effective negotiation strategies to resolve complex debt cases

  2. Treat debtors with respect and empathy while maintaining professional boundaries

  3. Ensure accurate and timely communication with debtors regarding their accounts and any collection efforts

  4. Offer flexible and manageable repayment options, where appropriate and feasible

  5. Resolve disputes or issues with debtors in a fair and equitable manner

  6. Maintain compliance with all relevant laws and regulations governing debt collection practices

  7. Collaborate with other departments to ensure a seamless customer experience across the entire debt collection process

  8. Perform other ad-hoc duties as required

Requirements:
  1. Minimum 3 years debt collections or credit management experience

  2. Experience in collections on banking portfolios is advantageous

  3. Computer literate (MS Office) at an intermediate level

  4. Working knowledge of Collections systems is advantageous

  5. Ability to work in a fast-paced and ever-changing environment



  • Cape Town, Western Cape, South Africa National Debt Consultants Full time

    Job SummaryWe are seeking a skilled Financial Debt Resolution Specialist to join our team at National Debt Consultants. In this role, you will be responsible for assisting clients through their financial journey by offering personalized advice, guidance, and solutions.About the RoleEngage with clients via phone to understand their financial situation and...


  • Cape Town, Western Cape, South Africa Nimble Group Full time

    Job Purpose: As a Senior Debt Recovery Specialist at the Nimble Group, you will play a crucial role in managing complex debt recovery cases. Your ability to think critically, build strong relationships, and negotiate effectively will be essential to driving successful outcomes for our clients.Key Responsibilities:Develop and implement effective strategies...


  • Cape Town, Western Cape, South Africa Capita Full time

    About the RoleThe Customer Service Collections Specialist will work closely with customers to understand their financial situations and provide personalized support to help them overcome debt challenges.Key ResponsibilitiesTaking inbound calls from customers with debt-related queries.Delivering exceptional customer service by addressing concerns and...


  • Cape Town, Western Cape, South Africa Capita Full time

    In this role as a Debt Resolution Advisor, you'll work closely with customers to understand their financial situations and develop personalized solutions to help them get back on track.As part of our Customer Service Collections team at Capita, you'll deliver a service that's focused on empathy, understanding, and results. You'll take inbound calls from...


  • Cape Town, Western Cape, South Africa Debt Removal Depo Full time

    Company OverviewWe are a leading debt review company in the industry, dedicated to providing exceptional services to our clients. We take pride in our ever-growing team of experienced professionals who work tirelessly to deliver results.Job Description:We are currently seeking punctual and hard-working sales agents to join our team. As a sales agent, you...


  • Cape Town, Western Cape, South Africa Lead Generation Group Full time

    About the RoleWe are looking for a skilled Escalations Specialist Lead to join our team at the Lead Generation Group. In this role, you will be responsible for managing and resolving escalated client complaints and issues.This position requires strong de-escalation techniques and conflict resolution skills, as well as a thorough understanding of company...


  • Cape Town, Western Cape, South Africa Lead Generation Group Full time

    Escalations Resolution Specialist - Job DescriptionAt Lead Generation Group, we are looking for an experienced Escalations Resolution Specialist to join our team in Cape Town.The successful candidate will be responsible for managing and resolving client complaints and issues, particularly with clients based in the UK and USA.Main Duties:Resolve escalated...


  • Cape Town, Western Cape, South Africa Faircape Group Full time

    Job Title: Debt Recovery SpecialistWe are seeking an experienced Debt Recovery Specialist to join our team at Faircape Group. As a key member of our finance department, you will be responsible for ensuring timely payment from customers and managing debtors effectively.About the Role:The ideal candidate will have proven experience in debt recovery, credit...


  • Cape Town, Western Cape, South Africa Intelligent Debt Management Full time

    As a seasoned Data Insights Specialist, you will have the unique opportunity to leverage your expertise in data analysis to drive business success at Intelligent Debt Management.We are seeking a highly motivated individual with a strong academic background in statistics, computer science, or informatics, and at least two years of experience working as a data...


  • Cape Town, Western Cape, South Africa Clicks Group Limited Full time

    Clicks Group Limited is looking for a Debt Recovery Specialist to join our team. The ideal candidate will have experience in reconciliation and cash management.Job Overview:The Debt Recovery Specialist will be responsible for executing the recovery of outstanding accounts related to Private and Rebate debtors.Key Responsibilities:Process billings submitted...


  • Cape Town, Western Cape, South Africa NDC Personnel & Contractors CC Full time

    Company OverviewNDC Personnel & Contractors CC is a leading specialist supplier to the construction and building industry in the Western Cape, seeking an individual to join their credit control team.**Job Description:**The successful candidate will be responsible for managing all credit applications, applying for credit insurance cover, and establishing and...


  • Cape Town, Western Cape, South Africa Nimble Group Full time

    Debt Collection Role: The High Value Account Resolution Expert is a critical role within our collections team at the Nimble Group. As a seasoned professional, you will be responsible for resolving high-value debt accounts through strategic negotiation and relationship-building skills.Key Activities:Develop and execute comprehensive recovery plans for...


  • Cape Town, Western Cape, South Africa National Debt Consultants Full time

    We are seeking a highly skilled Digital Marketing Specialist to drive new leads for our call center offering financial services, such as debt review, debt removal, and mediation. The successful candidate will focus on crafting compelling campaigns that convert, leveraging their expertise in paid ads across multiple platforms.Key Responsibilities:Paid...


  • Cape Town, Western Cape, South Africa National Debt Consultants Full time

    Job Description:We are seeking a dynamic and experienced Digital Marketing Specialist with a specialty in paid ads to join our team at National Debt Consultants. This exciting role will primarily focus on driving new leads for our call center offering financial services, such as debt review, debt removal, and debt mediation.Key Responsibilities:Paid...


  • Cape Town, Western Cape, South Africa Intelligent Debt Management Full time

    We are on the hunt for a talented Data Insights Specialist to join our Business Intelligence Team at Intelligent Debt Management.This role offers an exciting opportunity to utilize your analytical skills to drive business growth and improvement.The ideal candidate will possess a strong background in statistics, computer science, or informatics, as well as at...


  • Cape Town, Western Cape, South Africa Changing Lanes Consultancy Full time

    Job OverviewThe Debt / Finance Controller is a senior position within Changing Lanes Consultancy, responsible for overseeing the collection of outstanding debt across our diverse portfolio of residential, commercial, and industrial properties.This role requires a detail-oriented individual with advanced Excel skills, strong analytical and problem-solving...


  • Cape Town, Western Cape, South Africa Lead Generation Group Full time

    We are seeking an experienced Senior Customer Advocate to join our team at the Lead Generation Group.Job Description:This role involves managing and resolving escalated client complaints and issues. Key responsibilities include developing strategies to reduce escalation frequency and enhance overall client experience, working with other departments to...


  • Cape Town, Western Cape, South Africa MCI Full time

    Job DescriptionWe are seeking an experienced Debt Recovery Manager to join our team. In this role, you will be responsible for overseeing the daily operations of our collections team within the call center, including leading a team of collections agents, monitoring performance metrics, and implementing strategies to maximize debt recovery while maintaining...


  • Cape Town, Western Cape, South Africa Changing Lanes Consultancy Full time

    Company OverviewChanging Lanes Consultancy is a leading provider of property investment services. We have a diverse portfolio of residential, commercial, and industrial properties across the country.We are committed to delivering exceptional results for our clients and strive to build long-term relationships based on trust and reliability.The Debt / Finance...


  • Cape Town, Western Cape, South Africa Clicks Group Limited Full time

    The position of Debtors Manager plays a vital role in driving business growth through efficient management of accounts receivable at Clicks Group Limited.Key Responsibilities:Pharmacy Debtors Accounts ManagementLeadership of pharmacy debtors, ensuring accounts are current and accurately reconciled.Coordinating with private pharmacy clients to maintain...