Complaint Resolution Analyst

We are seeking an experienced Senior Customer Advocate to join our team at the Lead Generation Group.Job Description:This role involves managing and resolving escalated client complaints and issues. Key responsibilities include developing strategies to reduce escalation frequency and enhance overall client experience, working with other departments to...

Escalations Manager LeadThe Lead Generation Group is seeking a highly skilled Escalations Specialist Lead to manage and resolve complex client complaints.This role requires strong leadership skills, excellent communication abilities, and a deep understanding of customer needs.Key responsibilities include developing strategies to improve client satisfaction,...

Job Title: Client Escalations SpecialistLead Generation Group is seeking a skilled Escalations Manager to join their team in resolving escalated client complaints and issues.Key Responsibilities:Manage and resolve escalated client complaints, ensuring high customer satisfaction.Act as primary point of contact for UK and USA clients.Utilize expert...

Complaint Management Lead - Cape Town - Lead Generation GroupLead Generation Group Cape Town2 days agoJob title: Escalations Specialist LeadDescriptionKey ResponsibilitiesThe Escalations Specialist Lead will be responsible for:Managing and resolving escalated client complaints and issuesDeveloping and implementing strategies to reduce the frequency of...

Key ResponsibilitiesThe Escalations Specialist Lead will be responsible for:Managing and resolving escalated client complaints and issuesDeveloping and implementing strategies to reduce the frequency of escalations and enhance overall client experienceWorking closely with other departments to identify root causes of complaints and implement continuous...

About the RoleWe are seeking an experienced Conflict Resolution Specialist to join our team on a 6-month contract basis.Responsibilities:Manage and investigate complaints in accordance with relevant laws, regulations, and company policies.Ensure the timely and effective resolution of cases, maintaining a high level of confidentiality and...

About the RoleWe are looking for a skilled Escalations Specialist Lead to join our team at the Lead Generation Group. In this role, you will be responsible for managing and resolving escalated client complaints and issues.This position requires strong de-escalation techniques and conflict resolution skills, as well as a thorough understanding of company...

Lead Resolution and Compliance OfficerAs a Lead Resolution and Compliance Officer at Lead Generation Group, you will be responsible for ensuring compliance with company policies and procedures while resolving client complaints.Your expertise in de-escalation techniques and conflict resolution will be invaluable in this role.About the Position:Ensure...

Role SummaryThis is a 6-month fixed-term position for a Case Management Professional who will manage and resolve complaints in accordance with relevant laws, regulations, and company policies.Main Responsibilities:Manage and investigate complaints in accordance with relevant laws, regulations, and company policies.Ensure the timely and effective resolution...

Client Advocacy LeadLead Generation Group is seeking a skilled Client Advocacy Lead to advocate for clients and resolve escalated complaints.Key Responsibilities:Advocate for clients and resolve escalated complaints.Act as primary point of contact for clients.Utilize expert de-escalation techniques to handle challenging situations effectively.Adhere to...

Job DescriptionThe ideal candidate for this role will be responsible for managing and resolving complaints in accordance with relevant laws, regulations, and company policies.Key Responsibilities:Investigate complaints and ensure the timely and effective resolution of cases.Provide detailed reports on case progress, findings, and outcomes to senior...

Role Overview:The Claims Resolution Expert will be responsible for resolving insurance claims and ensuring compliance with agreed quality standards and timescales. This role involves proactively contacting customers by telephone and in writing to resolve issues and de-escalate conflicts.Responsibilities:* Assess individual customer and agent situations to...

Complaints Coordinator LeadLead Generation Group seeks a skilled Complaints Coordinator Lead to manage and resolve escalated client complaints and issues.Responsibilities:Manage escalated client complaints, ensuring high customer satisfaction.Act as primary point of contact for clients.Utilize de-escalation techniques to handle challenging situations...

In this role, you will work closely with internal teams to provide excellent customer service and resolve any issues that may arise.You will utilize your problem-solving skills to resolve complex customer complaints and collaborate with colleagues to achieve the best possible outcome.Use critical thinking to resolve complex customer complaintsCollaborate...

Career Description:We are looking for an IT Systems Implementation Analyst who can provide technical support to internal stakeholders and 3rd party vendors. The successful candidate will also be responsible for the resolution of support service tickets within defined SLAs, troubleshooting issues for the system, and providing functional guidance.

Job title : System Analyst - Supply Chain IT DepartmentJob Location : Western Cape, Cape TownDeadline : March 19, 2025Quick Recommended LinksJobs by Location Job by industries Job Description:Cape Union Mart is seeking a motivated and detail-oriented Supply Chain System Analyst to join our Retail IT Department. The ideal candidate will have a strong...

Join a manufacturing team as a SAP Application Analyst in the Western Cape The SAP Application Analyst will oversee the implementation, development, and optimization of SAP modules related to sales, purchasing, and logistics to enhance the global supply chain network. They will manage the full lifecycle of SAP applications, ensuring continuous support and...

Job DescriptionThe Member Success Manager will play a critical role in representing the member in the business and championing the best outcome for the member.This will result in member loyalty through effective complaint resolution in the broader EMEA region.The role involves successfully resolving complaints and escalated complaints as per business...

Operations Analyst (Fund Management)Cape Town R300k - R350k per annumA Global Investment Firm managing over a billion across alternative and long-only portfolios and specializing in asset classes like fixed income, equity, and commodities is looking for an Operations Analyst to report to the Operations Manager. The role requires a deep understanding of...

About the RoleTalent Genie is seeking a highly skilled Business Development Analyst to join our team. As a key member of our organization, you will be responsible for defining specifications for process and system enhancements, production support items, and normal SDLC BA responsibilities.Main duties and responsibilities include root-cause analysis and...