Lead Resolution and Compliance Officer

About the RoleWe are looking for a skilled Escalations Specialist Lead to join our team at the Lead Generation Group. In this role, you will be responsible for managing and resolving escalated client complaints and issues.This position requires strong de-escalation techniques and conflict resolution skills, as well as a thorough understanding of company...

The Lead Generation Group is looking for a highly skilled Dispute Resolutions Director to manage and resolve complex client disputes.About the Role:In this role, you will be responsible for developing and implementing strategies to reduce the frequency of disputes, working closely with other departments to identify root causes of disputes, maintaining...

Complaints Coordinator LeadLead Generation Group seeks a skilled Complaints Coordinator Lead to manage and resolve escalated client complaints and issues.Responsibilities:Manage escalated client complaints, ensuring high customer satisfaction.Act as primary point of contact for clients.Utilize de-escalation techniques to handle challenging situations...

Client Advocacy LeadLead Generation Group is seeking a skilled Client Advocacy Lead to advocate for clients and resolve escalated complaints.Key Responsibilities:Advocate for clients and resolve escalated complaints.Act as primary point of contact for clients.Utilize expert de-escalation techniques to handle challenging situations effectively.Adhere to...

We are seeking an experienced Senior Customer Advocate to join our team at the Lead Generation Group.Job Description:This role involves managing and resolving escalated client complaints and issues. Key responsibilities include developing strategies to reduce escalation frequency and enhance overall client experience, working with other departments to...

Duties: Corporate Governance Support: Provide company secretarial services and assist the Group Company Secretary with governance and regulatory duties. Draft and review resolutions and minutes, ensuring proper documentation in the resolution register. Prepare essential documents for board and committee meetings. Manage annual return filings and oversee...

Corporate Governance Support Provide company secretarial services and assist the Group Company Secretary with governance and regulatory duties. Draft and review resolutions and minutes, ensuring proper documentation in the resolution register. Prepare essential documents for board and committee meetings. Manage annual return filings and oversee CIPC-related...

RequirementsTo be successful in this role, you will need:Strong de-escalation techniques and conflict resolution skillsA thorough understanding of company policies and proceduresExcellent communication and interpersonal skillsAbility to maintain accurate records of all escalations and resolutionsAbility to prepare and present regular reports on escalation...

Key ResponsibilitiesThe Escalations Specialist Lead will be responsible for:Managing and resolving escalated client complaints and issuesDeveloping and implementing strategies to reduce the frequency of escalations and enhance overall client experienceWorking closely with other departments to identify root causes of complaints and implement continuous...

Job DescriptionLeverage your expertise as a Client Relations Lead at Lead Generation Group to deliver exceptional results.You will be responsible for resolving complex client complaints and enhancing customer satisfaction.About the Role:Resolve escalated client complaints and maintain high-quality relationships.Develop and implement strategies to reduce...

Service Delivery and Quality Assurance LeadAt Lead Generation Group, we are looking for a seasoned leader to head our Service Delivery Team.This critical role involves leading a team in providing exceptional customer service and resolving complex issues.Main Accountabilities:Developing and implementing strategies to reduce escalation rates and enhance...

The Lead Generation Group is looking for a highly skilled Escalations Specialist Lead to manage and resolve complex client complaints.Job Summary:This role requires strong leadership skills, excellent communication abilities, and a deep understanding of customer needs. Key responsibilities include developing strategies to improve client satisfaction,...

Position: Compliance Officer Team LeaderLocation: Claremont, Cape TownType: Full-time, PermanentAbout the RoleWe are seeking a Compliance Officer Team Leader with a strong legal compliance background and experience leading teams for at least 2 years. This role is ideal for someone who is comfortable operating in multiple jurisdictions and can apply legal...

Lead Generation ManagerJob Title: Lead Generation ManagerDescription:We are seeking a seasoned professional to manage our Service Delivery Team. As Lead Generation Manager, you will be responsible for leading the team to deliver exceptional customer experiences and resolve complex issues.Main Objectives:To develop and implement strategies to reduce...

Job DescriptionWe are seeking a highly skilled and experienced Customer Support Agent to join our Excis Compliance team.The ideal candidate will possess excellent communication skills, both written and verbal, in the French language. They will be responsible for providing top-notch customer service to clients who require technical support in French.The role...

About the JobWe are looking for a skilled and experienced Customer Support Agent to join our Excis Compliance team. The successful candidate will possess excellent communication skills, both written and verbal, in the French language.The role involves providing top-notch customer service to clients who require technical support in French. You will be...

About the RoleThis is an exciting opportunity to join our Excis Compliance team as a Multilingual Technical Support Specialist French. As a key member of our customer support team, you will be responsible for providing exceptional technical support to our clients in the French language.You will work closely with our internal teams to ensure that customers...

Job SummaryWe are seeking a highly skilled and experienced Customer Support Agent to join our Excis Compliance team. The successful candidate will possess excellent communication skills, both written and verbal, in the French language.The role involves providing top-notch customer service to clients who require technical support in French. Key...

Join to apply for the Assistant Compliance Officer role at Juru HoldingsObjective Of The Assistant Compliance Officer RoleThe Assistant Compliance Officer assists the compliance team in ensuring the implementation and maintenance of an effective compliance and integrity program, aimed at preventing and detecting violations of legislation, internal rules,...

The above-mentioned position is available in the Office of the CEO Department. The purpose of the job is to maintain the Companies integrity by ensuring that the organisation and its people comply with legislations, regulations and ethical standards within the prescripts of its mandate. Duties and Responsibilities : Implement and monitor effective legal...