Satisfaction and Escalations Specialist

The Lead Generation Group is looking for a highly skilled Escalations Specialist Lead to manage and resolve complex client complaints.Job Summary:This role requires strong leadership skills, excellent communication abilities, and a deep understanding of customer needs. Key responsibilities include developing strategies to improve client satisfaction,...

About the RoleWe are looking for a skilled Escalations Specialist Lead to join our team at the Lead Generation Group. In this role, you will be responsible for managing and resolving escalated client complaints and issues.This position requires strong de-escalation techniques and conflict resolution skills, as well as a thorough understanding of company...

Complaints Coordinator LeadLead Generation Group seeks a skilled Complaints Coordinator Lead to manage and resolve escalated client complaints and issues.Responsibilities:Manage escalated client complaints, ensuring high customer satisfaction.Act as primary point of contact for clients.Utilize de-escalation techniques to handle challenging situations...

RequirementsTo be successful in this role, you will need:Strong de-escalation techniques and conflict resolution skillsA thorough understanding of company policies and proceduresExcellent communication and interpersonal skillsAbility to maintain accurate records of all escalations and resolutionsAbility to prepare and present regular reports on escalation...

We are looking for an experienced Account Retention Specialist to join our team. In this role, you will be responsible for driving customer retention and growth through effective relationship management and solution delivery.The ideal candidate will have a strong track record of building and maintaining long-term relationships with clients, and a deep...

Job Title: Client Escalations SpecialistLead Generation Group is seeking a skilled Escalations Manager to join their team in resolving escalated client complaints and issues.Key Responsibilities:Manage and resolve escalated client complaints, ensuring high customer satisfaction.Act as primary point of contact for UK and USA clients.Utilize expert...

Escalation Resolution SpecialistLead Generation Group is seeking a skilled Escalation Resolution Specialist to resolve escalated client complaints and issues.Key Responsibilities:Resolve escalated client complaints, ensuring high customer satisfaction.Act as primary point of contact for clients.Utilize expert de-escalation techniques to handle challenging...

Escalations Manager LeadThe Lead Generation Group is seeking a highly skilled Escalations Specialist Lead to manage and resolve complex client complaints.This role requires strong leadership skills, excellent communication abilities, and a deep understanding of customer needs.Key responsibilities include developing strategies to improve client satisfaction,...

Job title : Student Relations Specialist - Cape TownJob Location : Western Cape, Cape TownDeadline : April 21, 2025Quick Recommended LinksJobs by Location Job by industries Duties and Responsibilities: Student Registration and Academic Progression CounsellingFacilitates consultations with students in cases where a change is required to their current...

Our client is a well-established and reputable asset management company. Due to rapid growth over the past few years on the back of an excellent business strategy and brilliant investment performance, their distribution team is looking for an individual with a strong investment background who can effectively engage with clients and prospects to meet the...

We are seeking an experienced Senior Customer Advocate to join our team at the Lead Generation Group.Job Description:This role involves managing and resolving escalated client complaints and issues. Key responsibilities include developing strategies to reduce escalation frequency and enhance overall client experience, working with other departments to...

Job Description:We are seeking a skilled Carpet Cleaning Specialist to join our team at Spark and Clean Cape Town. In this role, you will be responsible for delivering high-quality carpet and rug cleaning services to residential and commercial clients across the Cape Town area.The ideal candidate will have a minimum of 3 years of experience in carpet and rug...

In this role, you'll provide exceptional support to hoteliers across Europe, USA and Africa, ensuring they receive top-notch assistance and guidance when using our all-in-one hotel management system.Your main objectives will be to:Provide expert-level support to hoteliers via email, phone, and online discussion forums.Deliver world-class customer experience...

Job title : Senior Specialist: Strategic SourcingJob Location : Western Cape, Cape TownDeadline : April 17, 2025Quick Recommended LinksJobs by Location Job by industries Position PurposeTo support the development, implementation, and ongoing health risk management initiatives within the GEMS Fund Management team. Monitor and conduct data and cost analysis...

Get AI-powered advice on this job and more exclusive features.Human Resource Administrator | Recruiter | Industrial PsychologyPosition: Senior Specialist: Strategic SourcingDepartment: Gems - Strategic SourcingGrade: B3M1Position Purpose:To support the development, implementation, and ongoing health risk management initiatives within the GEMS Fund Management...

Job DescriptionAs an Industrial Service Quality Specialist at Isuzu North America Corporation (INAC), you will play a critical role in ensuring the highest standards of technical service processes across our dealership network. Your primary focus will be to evaluate and improve dealer technical repair processes, guaranteeing that Isuzu standards and customer...

We are looking for a skilled Financial Products Specialist to join our team at One and Only Direct. In this role, you will play a key part in helping our clients achieve their financial goals by providing expert advice on our financial products.Responsibilities:You will meet with clients to understand their financial needs and develop tailored solutions to...

This is a full-time hybrid role for a Sales Specialist at Oil and more. The Sales Specialist will be responsible for communication, customer service, sales, training, and sales management tasks. The role is located in Cape Town, with some work from home options available.QualificationsCommunication and Customer Service skillsSales and Sales Management...

Job DescriptionSleepCheck (Pty) Ltd is seeking a skilled CPAP Sales Specialist to join our team. As a key member of our sales department, you will be responsible for promoting and selling CPAP equipment to existing clients, ensuring customer satisfaction and retention.Key Responsibilities:Contact existing CPAP clients via phone to promote accessories,...

About the Opportunity:The successful Clearing and Forwarding Specialist will be responsible for driving sales growth in the logistics sector. This role requires a strong understanding of the industry, excellent communication skills, and the ability to build and maintain strong relationships with clients.Responsibilities:Develop and implement sales strategies...