Luxury Travel Ambassador
2 months ago
We are seeking a highly skilled Customer Experience Representative to join our dynamic team at Isilumko Staffing (JHB) in Johannesburg. As a representative, you will provide exceptional guest experiences, support our Global Sales Organization, and contribute to the growth of a start-up luxury brand.
The estimated salary for this role is R250,000 - R320,000 per annum, depending on experience.
Key Responsibilities:- Book all aspects of the guest journey, including cruise itineraries, shore experiences, pre/post travel, and hotels.
- Deliver top-tier luxury service to Travel Advisors and international guests through phone, video calls, email, and chat.
- Build strong relationships with Travel Advisors and guests to support the Global Sales Organization.
- Serve as an expert in our technology systems, including Salesforce and Versonix Seaware, to deliver personalized guest experiences.
- Provide feedback on customer support processes and suggest improvements.
Requirements:
- Minimum of 1 year of experience in a contact center, ideally within travel or luxury hospitality.
- Hospitality mindset with excellent communication skills suited for luxury, international travelers.
- Fluency in English and Japanese (both written and spoken); additional languages are a plus.
- Confident in phone and video communications, representing the brand professionally.
- Strong listening and problem-solving skills, culturally sensitive to clients from different regions.
- Comfortable with IT systems; knowledge of Salesforce and Versonix Seaware is an advantage.
- Willingness to work full-time on shifting schedules, including weekends, to support global markets.
About Us:
Isilumko Staffing (JHB) is a reputable staffing agency based in Johannesburg. We pride ourselves on providing exceptional service to our clients and candidates alike.
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