Ambassador of Excellence

3 weeks ago


Johannesburg, Gauteng, South Africa Isilumko Staffing (JHB) Full time

Are you passionate about creating memorable experiences for our guests? As our new Ambassador of Excellence, you'll have the opportunity to make a real impact. Salary: R 200,000 - R 260,000 per annum.

About the Opportunity:

  • We're seeking a highly skilled Ambassador to lead our Guest Experience team, developing and executing strategies that exceed guest expectations.
  • Key responsibilities include providing feedback on customer support processes, suggesting enhancements, and staying up-to-date with industry trends.
  • Our ideal candidate will be a natural communicator, possessing excellent interpersonal skills and a keen eye for detail.

What We're Looking For:

  • Minimum 1 year of experience in a contact center, preferably within travel or luxury hospitality.
  • Hospitality mindset, fluency in English and Portuguese, and ability to communicate effectively with international travelers.
  • Excellent listening and problem-solving skills, as well as cultural sensitivity.
  • Comfortable using IT systems daily and willing to work full-time on shifting schedules, including weekends.


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