Global Luxury Ambassador
1 month ago
Are you passionate about delivering exceptional guest experiences in a fast-paced and dynamic environment? Do you have a keen desire to make a difference while contributing to the future of a start-up brand?
This role is ideal for enthusiastic and friendly individuals who enjoy being part of a global team, learning new skills, and providing best-in-class luxury service to international guests.
Job Responsibilities:
- Book all aspects of the guest journey, including cruise itineraries, shore experiences, pre/post travel, and hotels.
- Provide personalized service to Travel Advisors and international guests via phone, video calls, email, and chat.
- Support the Global Sales Organization by building strong relationships with Travel Advisors and the Guest community.
- Be an expert in using technology systems, such as Salesforce and Versonix Seaware, to deliver exceptional guest experiences.
- Provide feedback on customer support processes and suggest enhancements to improve quality and efficiency.
Requirements:
- Minimum 1 year of experience in a contact center, preferably in travel or luxury hospitality.
- Hospitality mindset, understanding the diligence and communication skills needed to deal with luxury travelers.
- Fluent in oral and written English and Chinese; any other language is a plus.
- Confident speaking on the phone/video calls, representing the brand.
- Excellent listening and problem-solving skills.
- Culturally sensitive to clients from different countries.
- Comfortable using IT systems daily (knowledge of Versonix Seaware and Salesforce an advantage).
Compensation: $60,000 - $80,000 per annum, depending on experience and qualifications.
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