Global Luxury Ambassador

1 month ago


Johannesburg, Gauteng, South Africa Isilumko Staffing Full time

Are you passionate about delivering exceptional guest experiences in a fast-paced and dynamic environment? Do you have a keen desire to make a difference while contributing to the future of a start-up brand?

This role is ideal for enthusiastic and friendly individuals who enjoy being part of a global team, learning new skills, and providing best-in-class luxury service to international guests.

Job Responsibilities:

  • Book all aspects of the guest journey, including cruise itineraries, shore experiences, pre/post travel, and hotels.
  • Provide personalized service to Travel Advisors and international guests via phone, video calls, email, and chat.
  • Support the Global Sales Organization by building strong relationships with Travel Advisors and the Guest community.
  • Be an expert in using technology systems, such as Salesforce and Versonix Seaware, to deliver exceptional guest experiences.
  • Provide feedback on customer support processes and suggest enhancements to improve quality and efficiency.

Requirements:

  • Minimum 1 year of experience in a contact center, preferably in travel or luxury hospitality.
  • Hospitality mindset, understanding the diligence and communication skills needed to deal with luxury travelers.
  • Fluent in oral and written English and Chinese; any other language is a plus.
  • Confident speaking on the phone/video calls, representing the brand.
  • Excellent listening and problem-solving skills.
  • Culturally sensitive to clients from different countries.
  • Comfortable using IT systems daily (knowledge of Versonix Seaware and Salesforce an advantage).

Compensation: $60,000 - $80,000 per annum, depending on experience and qualifications.



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