Luxury Travel Experience Manager
1 day ago
We are seeking passionate, enthusiastic, and friendly individuals to join our dynamic team as an Experience Centre Ambassador – Air Services. In this role, you will focus on booking and managing air transportation, alongside other guest journey services, while providing exceptional customer support.
About Us
Isilumko Staffing (JHB) offers a unique opportunity to join our team as an Experience Centre Ambassador – Air Services. As a valued member of our team, you will be part of a dynamic and growing organization that values excellence and innovation.
Responsibilities
- Book and manage all aspects of the guest journey, including cruise itineraries, shore experiences, hotels, with a special focus on reserving and handling guest air transportation.
- Deliver top-tier luxury service to Travel Advisors and international guests through phone, video calls, email, and chat.
- Build strong relationships with Travel Advisors and guests to support the Global Sales Organization.
- Serve as an expert in our technology systems, including Salesforce and Versonix Seaware, to deliver personalized guest experiences.
- Provide feedback on customer support processes and suggest enhancements.
Requirements
- Estimated salary: R240,000 - R340,000 per annum based on location and experience.
- Minimum of 1 year of experience in a contact center, ideally within travel or luxury hospitality, with a focus on booking and managing air services.
- Fluency in English (written and spoken); additional languages are a plus.
- Comfortable with IT systems; knowledge of Salesforce and Versonix Seaware is an advantage.
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