Travel Experience Coordinator

3 weeks ago


Johannesburg, Gauteng, South Africa Isilumko Staffing (JHB) Full time

We are seeking a highly skilled Travel Experience Coordinator to join our dynamic team at Isilumko Staffing (JHB) as an Experience Centre Ambassador. Your primary responsibility will be to deliver exceptional guest experiences, support our Global Sales Organization, and contribute to the growth of a start-up luxury brand.

Key Responsibilities:

  • Book all aspects of the guest journey, including cruise itineraries, shore experiences, pre/post travel, and hotels.
  • Deliver top-tier luxury service to Travel Advisors and international guests through phone, video calls, email, and chat.
  • Build strong relationships with Travel Advisors and guests to support the Global Sales Organization.
  • Serve as an expert in our technology systems, including Salesforce and Versonix Seaware, to deliver personalized guest experiences.
  • Provide feedback on customer support processes and suggest improvements.

**Estimated Salary:** R 250,000 - R 300,000 per annum

You will need to have a minimum of 1 year of experience in a contact center, ideally within travel or luxury hospitality. Hospitality mindset with excellent communication skills suited for luxury, international travelers is essential. Fluency in English and Chinese (both written and spoken); additional languages are a plus.



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