Experience Centre Ambassador
3 weeks ago
About Isilumko Staffing (JHB)
We are a dynamic team seeking passionate, enthusiastic, and friendly individuals to join us as an Experience Centre Ambassador. This role is perfect for those who thrive in fast-paced environments and enjoy delivering top-tier luxury service.
Job Description:
- Book all aspects of the guest journey, including cruise itineraries, shore experiences, pre/post travel, and hotels.
- Deliver exceptional customer experiences through phone, video calls, email, and chat.
- Build strong relationships with customers to support our sales organization.
- Serve as an expert in our technology systems to deliver personalized experiences.
- Provide feedback on customer support processes and suggest improvements.
Required Skills and Qualifications:
- Minimum 1 year of experience in a contact center, ideally within travel or luxury hospitality.
- Hospitality mindset with excellent communication skills suited for luxury, international travelers.
- Fluency in English and Japanese (both written and spoken); additional languages are a plus.
- Confident in phone and video communications, representing the brand professionally.
- Strong listening and problem-solving skills, culturally sensitive to clients from different regions.
- Comfortable with IT systems; knowledge of Salesforce and Versonix Seaware is an advantage.
- Willigness to work full-time on shifting schedules, including weekends, to support global markets.
Estimated Salary: R250,000 - R350,000 per annum
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