Global Travel Ambassador

2 days ago


Johannesburg, Gauteng, South Africa Isilumko Staffing (JHB) Full time

**Job Summary:**

We are seeking a highly motivated and experienced Global Travel Ambassador to join our dynamic team at Isilumko Staffing (JHB). As a key member of our organization, you will be responsible for delivering exceptional guest experiences to our international clients.

Key Responsibilities:

  • Book all aspects of the guest journey, including travel itineraries, shore excursions, pre- and post-travel arrangements, and hotel reservations.
  • Provide best-in-class luxury service to our Travel Advisors and international guests through phone, video calls, email, and chat.
  • Support the Global Sales Organization by building strong relationships with our Travel Advisor and Guest community.
  • Develop expertise in using our technology systems, Salesforce and Versonix Seaware, to deliver personalized guest experiences.
  • Contribute feedback on the quality and efficiency of customer support processes and suggest enhancements.

Requirements:

  • A genuine interest in global travel destinations and a willingness to learn about new places.
  • Enthusiasm and the ability to follow tasks through to completion.
  • An understanding of the importance of adaptability in a dynamic work environment.

Preferred Qualifications:

  • Minimum 1 year of experience in a contact center, preferably within the travel or luxury hospitality industry.
  • A hospitality mindset, with excellent communication and problem-solving skills.
  • Fluency in oral and written English and Portuguese, with any additional languages being an asset.
  • Confidence when speaking on the phone/video calls, representing the brand.
  • Excellent listening and problem-solving skills.
  • Cultural sensitivity when interacting with clients from diverse backgrounds.
  • Comfortable using IT systems daily, with knowledge of Versonix Seaware and Salesforce being an advantage.
  • Ability to work full-time shifts, including weekends, to support global markets and time zones.

Compensation:

The estimated salary for this role is R 250,000 - R 350,000 per annum, depending on experience.



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