Luxury Brand Ambassador

1 day ago


Johannesburg, Gauteng, South Africa Isilumko Staffing (JHB) Full time

Isilumko Staffing (JHB) is seeking a highly skilled Customer Experience Manager to join our team. This is an exciting opportunity for someone with excellent communication skills, hospitality mindset, and fluency in English and Japanese.

Job Title: Customer Experience Manager - Japanese Speaking

About the Role:

We are looking for passionate, enthusiastic, and friendly individuals to provide exceptional guest experiences, support our Global Sales Organization, and contribute to the growth of a start-up luxury brand.

Responsibilities:

  • Book all aspects of the guest journey, including cruise itineraries, shore experiences, pre/post travel, and hotels.
  • Deliver top-tier luxury service to Travel Advisors and international guests through phone, video calls, email, and chat.
  • Build strong relationships with Travel Advisors and guests to support the Global Sales Organization.
  • Serve as an expert in our technology systems, including Salesforce and Versonix Seaware, to deliver personalized guest experiences.
  • Provide feedback on customer support processes and suggest improvements.

Requirements:

  • Minimum of 1 year of experience in a contact center, ideally within travel or luxury hospitality.
  • Hospitality mindset with excellent communication skills suited for luxury, international travelers.
  • Fluency in English and Japanese (both written and spoken); additional languages are a plus.
  • Confident in phone and video communications, representing the brand professionally.
  • Strong listening and problem-solving skills, culturally sensitive to clients from different regions.
  • Comfortable with IT systems; knowledge of Salesforce and Versonix Seaware is an advantage.
  • Willingness to work full-time on shifting schedules, including weekends, to support global markets.

Emotional Qualities:

  • Genuine interest in global travel destinations, even if you haven't visited them all.
  • Enthusiastic, with the ability to see tasks through to completion.
  • Adaptable and thrives in a start-up environment where change is constant.

Salary: R350,000 - R400,000 per annum

This role offers a competitive salary, ranging from R350,000 to R400,000 per annum, depending on experience. You will also have access to a range of benefits, including opportunities for career growth and development.

About Isilumko Staffing (JHB):

Isilumko Staffing (JHB) is a dynamic and growing company that values innovation, creativity, and teamwork. We offer a unique and supportive work environment that encourages collaboration and continuous learning.



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