Luxury Travel Service Representative
3 weeks ago
About Us: Isilumko Staffing (JHB) is a dynamic company seeking a skilled individual to join our team as a Luxury Travel Service Representative.
Salary: R250,000 - R300,000 per annum, depending on experience.
Job Description:We are looking for an enthusiastic and friendly guest experience individual who enjoys being part of a dynamic team, learning new skills, and making a difference. As a Luxury Travel Service Representative, you will be responsible for booking all aspects of the guest journey, including journeys, destinations, hotels, and air transportation.
- You will provide best-in-class luxury service to our travel advisors and international guests through phone, video calls, email, and chat.
- You will support the global sales organisation by building strong relationships with our travel advisors and guest community.
- You will be an expert in using our technology systems, Salesforce and Versonix Seaware, to deliver personalised guest experiences.
To be successful in this role, you will need:
- A minimum of 1 year's experience in a contact centre, preferably within travel or luxury hospitality, with a focus on booking and managing air services.
- A hospitality mindset, understanding the diligence and communication skills needed to deal with luxury, international travellers.
- Fluent oral and written English; any other language is an advantage.
- Confident speaking on the phone/video calls, representing the brand.
- Excellent listening and problem-solving skills.
- Culturally sensitive to clients from different countries.
- Comfortable using IT systems on a daily basis, with knowledge of Versonix Seaware and Sales Force an advantage.
Benefits: Competitive salary, opportunities for career growth and development, and a dynamic work environment.
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