Customer Service Ambassador for Luxury Safari Experiences
1 month ago
We are seeking a highly skilled and experienced Customer Service Ambassador to join our team at Wild Dreams Hospitality. In this role, you will be responsible for delivering exceptional customer experiences across our luxury safari offerings.
Job SummaryThe Customer Service Ambassador will play a vital role in ensuring that our guests receive the highest level of service and support throughout their stay with us. You will be the primary point of contact for guests, responding to their queries and concerns in a timely and professional manner.
About UsAt Wild Dreams Hospitality, we are passionate about providing unparalleled luxury safari experiences for our discerning guests. Our commitment to excellence is evident in every aspect of our operations, from the quality of our accommodations to the expertise of our guides.
Responsibilities- Deliver exceptional customer service to guests, responding to their queries and concerns in a timely and professional manner
- Provide detailed information on our luxury safari packages, including inclusions and exclusions
- Collaborate with other departments to ensure seamless guest experiences
- Maintain accurate records of guest interactions and feedback
- A minimum of 5 years of high-end customer service experience, preferably in the tourism or hospitality industry
- Excellent communication and interpersonal skills, with the ability to work effectively with guests, colleagues, and external partners
- A strong passion for wildlife conservation and sustainability
- Proficiency in MS Office and other relevant software applications
- The ability to work well under pressure, multitasking and prioritizing tasks as needed
- A competitive salary range of R450,000 - R550,000 per annum, depending on experience
- Opportunities for career growth and professional development
- A dynamic and supportive work environment
- A generous benefits package, including medical aid and retirement fund contributions
This role is based in Gauteng, Northern Suburbs, with frequent travel to our safari destinations required.
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