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Relationship Development Manager

2 weeks ago

Randburg, Gauteng, South Africa Thungela Full time
Job Overview

The Client Partnership Specialist will be responsible for developing and maintaining strong relationships with assigned clients, driving customer satisfaction, and identifying opportunities for account growth.

Key Responsibilities:
  • Build and maintain trust-based relationships with key stakeholders in assigned accounts.
  • Ensure high levels of customer satisfaction by providing timely and effective support.
  • Identify upselling and cross-selling opportunities by aligning client needs with our services.
  • Act as an advocate for the client within Thungela, ensuring their feedback is heard and actioned to continuously improve services.
  • Work closely with internal teams to deliver seamless service to clients.

Requirements

To be successful in this role, you will need:
  • A passion for providing exceptional customer experiences.
  • An ability to understand clients' long-term goals and offer solutions that align with their business objectives.
  • Excellent verbal and written communication skills, with the ability to simplify technical information for non-technical audiences.
  • Able to anticipate potential issues and address them before they escalate.
  • Strong team player able to work across departments to ensure the delivery of top-notch service.

Compensation Structure

The Client Partnership Specialist will be eligible for a performance-based bonus, tied to specific KPIs. Performance targets are clearly defined, and direct ties exist between metrics and rewards, fostering a culture of continuous improvement and recognition of high performance.